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Hi @Bhanu KN ,

You can make use of Send Web Request in the Jira automation.

i.e. Go to project settings --> Automation
Create rule for Ticket created and select Send Web Request in action section

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Hi @Bhanu KN

Hope you have gone through the document here,

https://www.freshworks.com/apps/jira-freshservice

https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-freshservice

Let me know if you have any specific requirements here

Thanks,

Pramodh

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