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Jira Service Management
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I have Jira Core 8.20.13 & Jira Service Management 4.20.13 How can I create an admin with only access to USER MANAGEMENT to change users' passwords?
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I created an issue type that is technically a sub-task. This does not have any request types associated to it (can't associate request types to sub-tasks), which means the "Configure"\gear icon in th...
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I built an automation that creates child tickets for onboarding and the tasks show up as expected. But they don't carry over the fields that I've set for it to copy from the trigger issue. I've attac...
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I'd like to be able to include the following values in an automated response to a new ticket submission. Ticket ID SLA Value of Expected Response How many tickets are open at the moment of submis...
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Hi, I am connected to my JIRA project through ODBC. in my project I created a Customo field = customFieldId_10322 (SQUAD) This custom field is of the radio type, but I can't find its attributes in...
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Hello and thanks for any replies. I am able to create a new slack channel for an incident through automation. Is there a way to make those channels private?
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How can I customize the customer facing service desk webpagw ? and what is the url for a customer to access the service desk webpage
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We have Project for each department like Tech support, Marketing, accounting. How can I create email for each department so when the client send email request it will go to the appropriate department...
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As our admins are working on projects we are constantly being asked to log-in repeatedly. Is there a setting that we can adjust to stop this from happening?
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Our organization would like to add our logo to the export and format the export so it can be shared without having to edit it after export. Is any of this possible?
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Dear JSM community I started 2 days ago to look into the REST API, but now I am stuck to use / extract the payload of my GET ISSUE request. I have established for testing a very simple automation r...
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I want to create an SLA using other fields like Tag, Component, Impact, Severity whatever field I decide cuz I have the following problem: I want to create an Incident which have &...
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If a linked issue is "blocked by" the current issue why would it need to be done/deployed to close the current issue. We are trying to create dependencies by using blocks and blocked by. It d...
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Does anyone know the additional features we are going to get from the new Jira import Wizard? Can attachments be moved more easily?
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Hi Team, We are migrating customers from one instance to other instance. There are about 1000+ customers and we are unable to extract them to migrate. Any suggestions or alternate opti...
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I just started using Jira and I am trying to setup some automation to help my team out. I want to setup some automation to automatically email (We already have email through Jira setup) the people at...
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I have a form called OT access. It has following field, Employee First name, last name, Phone number, company name. When someone raise a request using this OT access form, the ticket summary s...
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We have a company email that was linked to a customer but that was not supposed to happen as the email is used by all customers. The problem is, when a different organization raises an issue, the com...
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Hello fellow Jira experts, we're currently in the process of establishing our first Jira Service Management (JSM) instance for IT and are seeking general project guidance from the community. We would...
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My service desk agents primarily use workflow screens to transition issues. Every workflow step has a specific screen associated that has particular fields that are required for that step. This drama...
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Our team is using the data center free trial and is looking through the settings and realizing that we don't see an export option available like the back up option in the cloud version. Is there way ...
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We have a project in Jira Work Management where I would need to create some tickets for some of our end-users. How do I create a ticket that is linked to a specific project? I don't want to c...
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Good afternoon: I need to do an automation, to check based on a radio button with two options, one to attach a file and the other to write in several text fields; How can I check if they have filled...
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Hi there, I saw in this article that we can add one custom email. Is this correct in all cases?? While we will be using the portal and hopefully direct email will decrease, we'd still like to...
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I have team managed project with fields that linked to the fields in Proforma. For the dropdown options, if I update the Jira field to include another option and save the change, it drops the links f...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |