Jira Service Management

I created several users with the my email address. The first was noaa.test.user. I was able to submit email through the email handler and not surprisingly the reporter was noaa.test.user. So I rem...

• cloud
• jira-service-desk

Hello, When we make limited visibility comments we expect to get email notifications but we do not. Please advise. Thanks, Kirill

• comment
• jira-service-desk
• notification
• visibility

If i add comments to a closed support ticket, asking for it to be re-opened, will someone in support see these comments?

• atlassian-support
• jira-service-desk

My screen has the CC field. The CC field has that screen assigned to it. When I add my name to the CC field and enter a test comment in an issue and click Update button, I do not receive the email. ...

• email
• jira-service-desk

I read the issue creation though email documentation and I'm confused. Do I need to create one service per issue type, per project? In other words, if I want to send an email to create, say, a subt...

• email
• issue
• jira-service-desk