new Jira SM and create incident management workflow with 3rd party applications.

[josh.sung]

Hi,

I am curious what others have done or if I could get Atlassian's experts' advice on trying to make my set up as efficient as possible. Others are able to chip in their set ups and how their 3rd party apps talk to each other.

Currently, we have:

• Jira Software
• Jira SM
• Incident.io.
• Site24x7
• PagerDuty.

There are integrations between all of these but I want to make them work together or simplify the process without causing too much disruption.

What thoughts do people have in your own environments? Have you made multiple apps integrate well and work? Or do you have ideas on how to approach the problem?

[Jeroen Poismans]

Hi there and welcome to the Community!

Quite a broad question but I can give you one possible way to make these work together, depends on your needs of course.

Have a look at Adaptavist Scriptrunner Connect (I do not work for Adaptavist):
https://www.scriptrunnerhq.com/atlassian-apps/jira/scriptrunner-connect

Their platform has managed API's (connectors) for everything Atlassian related (and some non-atlassian products) and offers a platform to talk to everything with an API with a generic connector. 

Basically you set up connections to all your third party apps and write logic how a trigger in 1 app should do something in any or multiple of the other connected apps.

Have a look!

[josh.sung]

Thanks jeroen, although, I first wish to attempt this all without another 3rd party tool, especially since I know they all have jira integration of some sort.