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Jira Service Management
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Hello community, I want to use Jira for more direct customer requests without them having to switch to the service desk, for a few reasons: Different design than the rest of our website Swi...
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Is there a way to get the "time to response" in JSM? I tried using the reports with the pre-set SLAs that my coworkers have set up, but the reports keep returning a 0 response time. is it because t...
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I need to delete only .rar, .txt and .png, .jpg attachments, how to write a regular expression for this?
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Do JSM's Rest API support Mutual TLS (mTLS) configuration?
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Hello Team, We are planning to migrate Jira from DC to Cloud version and having some questions regarding Scriptrunner data migration. Below things will not work in cloud so what is the alternative ...
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I need your assistance to create or modify script for the below requirements: 1- I want to Done the Linked Issue of the current Issue, where Inward issue link types: is part of. AND Linked Issue Ty...
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I need two things. 1. How can we set up our Jira Backup using Jira Automation rule ? 2. How to send our backed up data to another data center/Storage/cloud/sharepoint or another ? Can we do it b...
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Is there any encryption of user data in JSM database?
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I have a workflow with two approval steps: Approval level 1: Multiple approvers, number could vary, each person must respond with either approve or decline, and once all approvers have responded the...
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We have a subcontractor (with Servicenow) and we should get notifications from their system to ours, but somehow prevent our system not to send back to them our automatic responses. And jira is curre...
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Currently im using Jira software (server version) for our project. Now, I want to evaluate Jira Service Management (Data Center version). from the article JSM use Agent license for those will intere...
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Hi all, using JSM from the backend, it has "issue type" first then "Request type". This has led some users (especially those used to Jira software) to pick the correct issue type (as they're used t...
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In Jira Service Management - how can you disable the notifications when comments are added which would create individual emails to customers when notifications are enabled for 'Send when Comment Adde...
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Hi, we have a JSM license holder going on Mat leave. If we were to remove her JSM license for the year, will this cause any issues with the tickets assigned to her and are resolved. Basically will ...
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Our agents log work in their Cloud Service Desk; however, our reporting is done out of the on-premise back end SQL Server database for Jira Software Data Center. To avoid aggregating data from both ...
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Generating SLA reports when SLA goals are met butSeverity of he original submitted ticket is changed
Hello, I am looking out to generate SLA reports on issues with different severity level for "Time to response" and "Time to resolution". Questions: Question 1 - As JSM allows to set-up goals bas...
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Hello, We are in the process of importing data into Jira Assets. We have an excel where notes were captured per laptop or desktop. We were able to import the needed fields from the csv but I a...
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Hello community, I'm having a hard time with a webpanel which shows in Issue view, here's the context: The webpanel is defined like this: <web-panel name="panel name" key="issue-view-panel" l...
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Before admins could access all customers email, revoke / grant access etc. Now only a person who has access to admin.atlassian.com can revoke / grant access to customers? Can this be changed?
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I am trying to build a multiple question survey to collect feedback for completed requests. I am being told Jira only provides a one question survey. I then received an email from noreply@am.atlassia...
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Hi guys. New to the forum. I've been trying to link an issue from one project to another but for some reason that I don't know yet is not working. I try using a variable, webhook call to webhook ca...
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Good afternoon, We are having trouble today accessing the customer portal - we get a 403 error message, although the portal can sometimes be accessed using the incognito mode of the browser. Do you...
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Hi, Could you please someone help me to configure Update Frequency using Jira Standard SLA? To configure Update Frequency SLA using Standard SLA configuration of Jira, we would like to know the sta...
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[Copy Attachments to JSM Customer portal]How to copy attachments to Customer portal using automation
Hi Team, We are using automations for adding comments, attachments, Status change or assignee...etc between software and JSM projects using Linked issue event. Every action is working fine but comin...
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Hi all, I want to limit the visibility of Escalate button in customer view, I want to apply the below: 1- Any issue created then Hide Escalate button 2- If SLA time to resolution = breached th...
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Atlassian Community Events
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| October 29, 2025 8:42 AM PDT | ||
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| September 9, 2025 11:40 AM PDT |