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Jira Service Management
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Hi everyone, I'm building a workflow in Jira Service Management (Team-managed project) and I’d like to ask for advice on how to manage status visibility between internal users and customers. Here’s...
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Portal behaviour issue with “Request → Category-Subcategory” cascading field update in Customer Port
Hello Support Team, We are currently using Jira Service Management and have configured a custom field named Request (radio button) with options such as Packaging and Test. Based on the selection in ...
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Currently, we are using closure review forms to capture root cause analysis (RCA) before moving an incident to the “Restored” state. However, this approach has the following challenges: It is diff...
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Hi everyone, I’m currently unable to access my Jira site When I try to open it, the page keeps loading and eventually shows this message: I’ve tried refreshing, using incognito mode, and c...
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Hi Team, We have made Service affected field as mandatory for all incidents raised in JSM. However, at times, we aren't getting calls for few service affected groups that we have assign the incidents...
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I am trying to put a url for the users request in an automation rule email. When I use {{issue.request.url}}, it returns nothing. I tried looking it up and it says that the request type is just ...
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Hi, We are currently on the Jira Service Management Free Tier and we are struggling to remove Customers from the Customer list in the project sidebar. We have removed them from the Space Set...
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Subject: I created my Atlassian account by mistake — how do I delete it? Hi Atlassian Community, I hope someone can help me with this. I accidentally created an Atlassian account (for using Jira Se...
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I was trying to generate a Word Cloud and accidently signed up for this thinking it was what I needed. It isn't, I don't even know what it does. It will not let me delete my account. It says user is ...
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Currently I have an automation in place where if anyone other than the assignee comments on a Resolved/Cancelled case, it will throw the case out of that status and into "Pending". I monitor these in...
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I have a Jira Service Managament Project - company-managed - that I use to create all incidents and requests from other teams on organization. I've noticed that has a field "Affected Services" that a...
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Hi, We're in a phase of deciding to use Jira Service Management or not. For this we've the following questions, kindly request your guidance: Can a customer approval mechanism be added before tick...
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Problem 1: Asset-based team assignment fails across projects We have an automation in Project 1 that can be manually triggered to create an issue in Project 2. The issue should be assigned to a team...
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I have an Assets object. It's id in Jira is 38 (as seen in the URL), and it has an "Id" attribute from Azure AD (in the lower right). How do I get the Id attribute in Automation rule?&nb...
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I am looking for an excel export with all the field being used in JSM project.
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. We are in the process of reviewing to add BMC helix along with JSM. We are trying to explore options on how to Integr...
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. Currently we are in the process of reviewing to add BMC helix along with JSM. While doing so, we are trying to explor...
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I know that by default without any addons, we can change the colors on the JSM portal. Where did that move to? I've looked everywhere and i swear it's gone :| Please and thank you
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Does anyone know if there's hard limit to how many customfield you can create in a team managed project?
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I'm new to JSM and working on creating custom categories for level 1 and level 2 (sub categories) that only technicians and admins to JSM can see. I also need to create custom statuses for Ser...
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For the last few days Jira is totally bugged out on me. When I visit: https://{company}.atlassian.net/jira/software/projects/{board}/issues The page sort of loads, but then breaks. I get a...
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This makes no sense. I picked the form using the picker, but during a run it says that I don't have permission. Work item created10/22/2025, 12:19:14 Attach forms10/22/2025, 12:19:15 F...
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I have a user that is not getting email notifications. I am of the opinion that as he is the only user affected, it is an issue on his side, but he disputes this. After doing further research I found...
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Hi I just like to know that is it this solution possible. User fill Department (ENG) field or Osakond (eesti keeles) field. if one or another is filled with data. Then user see Division number field...
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HI, i wanna unsubscribe from atlass community and all services , please take this into consideration thankyou
Related collections
Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |