Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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I am integrating the Jira Service Management embedded widget in a React application using the standard embed script: Is there any supported way to: Open the widget by default Render it inl...
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How to calculate cumulative time spent in a specific status (e.g. “Pending”) using Jira Service Mana
Hi Community, I am looking for a native Jira Service Management (Cloud) solution, using Automation only (no plugins), to calculate how long an issue stays in a specific status — cumulatively. ...
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Hi team, We are trying integrate JSM on-call with BMC Helix via APIs. We have added APIs to JSM-On call from Operations > Team > Integration > Add Integration > API. While test...
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Hi everyone, Our company recently changed its email domain, and my Jira account is still linked to my old email address. I am unable to log in or update my email because Jira sends the verification...
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Hi, Could help please? Requirement: using forms Text field to add participants for JSM request. Solution: using automation rule, get the email address from forms Text field, then using "send web re...
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Hi, I’m currently developing a solution that brings data from Intune into Data Manager, and the Data Manager objects have been successfully imported into an Assets schema. I’m now considering how a...
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Hi, We've been trying to contact Atlassian support here - https://support.atlassian.com/contact/#/ Here's the message we keep getting: Thanks, we received your request a...
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Hello, I am looking to see if it's possible to enrich data upon import into Assets from a .csv. For example, if I have a .csv with a column "Name" and two attributes on an objects in Assets...
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Can I do SCIM provisioning from 2 different azure AD tenants to the same atlassian organization?
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Hi all, I'm needing assistance to know if this is possible or not! We would like to allow our employees to email the Service Desk with their personal emails in the event they are locked out o...
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Hi everyone, we'd like to manage the booking of a company vehicle and, more importantly, its availability using JSM. Any suggestions? We've currently created the request form and workflow, but we...
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Hi, we use 2 approval fields (one is a single-user picker and one is a group picker custom field). Is it possible to make JSM consider both fields for triggering the approval step (=demanding...
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This space isn't available It may have been deleted or your permissions may have changed
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Hi I want to restore removed user from Atlassian. when I seach the user in teams and view profile. it says "Looks like we’re off the beaten track We landed here for a user that does not exis...
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As far as we can see, there is currently no dedicated app or native connector available to integrate Jira with ManageEngine Vulnerability Manager Plus. How are others solving this integration, partic...
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Hello everyone, We are using JSM v10.3.8 Datacenter. When an agent writes a comment under a ticket, the assignee receives the following notification email: Hello, your ticket has b...
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...hange, but I cannot find this setting! GlobalCustomerAccessSettings{globalCustomerAccessPermission=PUBLIC, anonymousAccessEnabled=true, recaptchaForAnonymousDisabled=false}G...
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Hello I am trying do something like: versions = version1, version2, version3, version4, version5; for version in versions: if version = requiredVersion1 update status;  ...
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When adding a custom domain to jira service management i am presented with the option to apply to "App" or "Help Center". I cannot figure out the difference between the two. If I want all...
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During the migration process, we missed selecting the retain option for several issue types, which resulted in the description field being lost in the destination project. Now, when I try to restore ...
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Hello, the client will need to include JSM Assets, however this tool is not included in the quote, as the client will need to subscribe to JSM Assets directly through the Atlassian Administration/Bil...
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Hello, When trying to add a new domain in our jira site (we already have one and want to add a new without deleting the previous domain), we are following the steps indicated in https...
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Our organization uses a specific domain so that only users with an email address of this domain can login the jira cloud site or create a ticket by sending an email The organization wants to add a n...
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Hi all, I created some automation to amend a list of approvers, based off the type of work item. What I have noticed is that often the automation is failing and throwing an error in the audit log, b...
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I’m having an issue with hiding email signatures. The signatures are all the same, and it works for most, but not all. Settings: Jira Service Management I’m an organization admin Email request s...
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