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Jira Service Management
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We are running Jira Service Management Cloud and have an email channel set up for inbound ticket creation. When staff forward emails into the service desk from Outlook, (we very much like doing it th...
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We chose Jira Service Management as our ITSM solution, but one thing that has become increasingly frustrating is how many “gotchas” exist across the broader Atlassian platform. Why does everything f...
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Hi I have configured JIRA SM for customers to create and track requests. The are several customers in the same project grouped in different organisations. The organisation/customer should share all...
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Hi there, any suggestions out there how to establish a role management for my customer to manage which customer (portal-only customer) can see a request independently from their organization they are...
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Hi Atlassian team, We are using Jira Service Management Data Center (Jira 9.16.x, JSM 5.x) with an Email Channel connected to Microsoft 365 via Microsoft Graph (OAuth 2.0). Accordin...
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When the work item is created (via the portal), the automation properly sets the Approver Group. The emailed notification for the approval is sent. However, the email doesn’t have the Approve/Deny b...
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Do we have a solution or a workaround for Jira Automation to append custom fields to Request Partici
Hi all, I am involved in this problem once again and I would like to know if there is a solution or workaround to help me to append people to existing request participants using an automation. &nbs...
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Claro, te dejo la versión completa en inglés con ese agregado 👇 Hello, We are unable to contact billing support through the correct channel, as the form is not loading. Our Jira subscription wa...
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Hello! I recently created a new sandbox and selected only 2 JSM projects to copy. I selected to copy the attachments and it told me it should take 3 hours. It has been over a day, and th...
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I will try and keep this concise, but I have a lot of questions. We are evaluating if Jira Asset Management will work for our needs and I would like to know if its capable of doing these things. &nb...
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As now we expands with more forge's app we would like to build a forge app to get all our forge app and calculate all the compute time of each time app. We looked into this information but i...
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Site: xxxxxxx@xxx.xxx Product: Jira Service Management Cloud – Email channel Issue summary: Email requests are no longer being created from incoming emails, although they are delivered to a backup...
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Hi fellows Commutineers! As you all know, our environments are constantly changing. we're currently planning some specific changes that will require plitting up a certain object type into ...
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Hi, we turned off every possible notification, but the email with "Diese Anfrage ist jetzt abgeschlossen." (This request has been resolved.) is still being sent to the customer when we use the status...
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i wanted to create JIRA Automation for above scenario , so can i get steps
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I’m evaluating CSM (Confluence Service Management) spaces but I’ve noticed that CSM forms only allow fields in a single vertical column (one under another). In JSM request forms, instead, it’s possib...
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Has anyone run into the issue of Not being able to add correct prompts using Text To Speech field in the Incoming Call Integration? When we migrated from Opsgenie Standalone to JSM Operations our Tex...
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I would like to begin development of aa customer portal and do not wish to do this in a production instance.
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How can i set the form field as mandatory?
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I am testing the Triage. Now I can only change the following fields. Request type Status Priority Assignee I want to be able to add customized fields t...
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I have a case type which requires the Organization to be set at point of creation so that a) all associated users within that Org get told it's been raised and b) they can see it in the customer port...
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In the customer portal view, the Requests button is hidden under my avatar instead of being displayed separately. Is it possible to change this behavior so that the button is visible directly in the ...
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When a custom field is configured in a subtask screen scheme, it is not possible to specify whether the custom field appears in the center area or in the right-side details panel.
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Hi, I've tried to find the answer to this question, but have come up blank. I've set up notifications to my mobile phone an want to test that these work. What's the best way to test this, without ...
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...("High")}} equals true {{varSeverity}} contains regular expression (High) {{varSeverity}} starts with High {{varSeverity}} equals High {{varSeverity.substringBefore(" ")}} equals/c...
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| 20 | |
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| Subject | Author | Posted |
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| 8 hours ago | ||
| Wednesday | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 22, 2025 12:24 PM PST |