How to make the suggested Knowledge Articles to be nomral case?

[Calvin]

Hi all, I'm noticing that the knowledge articles that are appearing in the request form are all in caps. For example a Knowledge Article like "Software User Process" will show up as "SOFTWARE USER PROCESS" within there and literally nowhere else not in confluence or in the backend.

Cheers

[Arkadiusz Wroblewski]

Hello @Calvin 

There isn't a native JSM setting that controls the letter casing of suggested article titles on portal forms. Because the titles look correct in Confluence, this is almost certainly a frontend rendering or CSS styling problem in the portal layout itself.

I would recommend testing the form in an incognito window or checking if any custom portal branding apps are altering the style. Definitely avoid renaming your source articles as a workaround; if the uppercase behavior happens consistently, it's best to open a ticket with Atlassian Support and share side-by-side screenshots of the correct Confluence title versus the all-caps portal view.