Portal tickets

[Dagne Aeg]

We are using Jira portal solution for creating some tickets, now we need to start using for all marketing tasks Jira Kanban board. How can I connect Kanban task with submitting Jira portal tickets? Can I create automation? 

[John Funk]

Hi Dagne,

If I am understanding you correctly, you are receiving requests into a JSM portal. And you want to work on those requests in a Jira Software or Jira Business space. If that is correct, then you can create an automation rule that will Clone the JSM ticket (either when created or manually) into the Marketing space. Add an Edit work item action to add Linked Issues field to link the Marketing task back to the original request in JSM.