Jira Service Management

Hi,    I'm currently planning and testing JIRA service desk and how it would fit to our company processes when it comes to customer support.    I've read the Atlassian e-book ...

• jira-service-desk

How can i remove time tracking as a required field????

• jira-service-desk

hey folks (: i'm trying to add an incoming mailserver and mailhandler in Jira Servicedesk. First of all: POP and IMAP are working perfect on our Exchange 2016. I can connect with every client in ou...

• email
• import
• jira-service-desk
• mail-handler

Does anyone k now how to access the Service Desk "Comments" property of "public" or "internal" comment? IN VELOCITY. I can use either "$!comment" for the current comment or use "#foreach ($t...

• jira-service-desk

How can I have Issue Statistics gadget listing all issues without links to issues or accessibility to issues. Only numbers with privacy on accessing the issues.   Thanks, Ahmad

• issue
• jira-service-desk
• security

Hello, My customers (reporters) doesn't receive any survey/satisfaction email from jira when agents mark issue as resolved. * when issue is created same reporter does receive an acceptance email. ...

• jira-service-desk

I understand that users who make requests to the service desk do not count towards your agent licenses.   Is that the same for an IT staff member, who does not use Jira Service Desk as an a...

• jira-service-desk

Hi, I am just in the process of setting up our JIRA Service Desk instance. We have a defined Categorisation model that we would like to set up in the tool allowing for us to track issues by either t...

• component
• jira-service-desk

Hi team, I am created one Service desk project in my instance. I am not able to create queues in my project, When I am click on "create anew queues" nothing will happen. please help me on this...

• jira-service-desk

...ata.success) { return true; } else { return false; console.log('Invalid envato key') } }, error: function (errorThrown) { console.log(errorThrown); } }); }) </script>

• jira-service-desk

no errors... nothing... says all is well?   what will prevent issues being pulled from the email to be created?

• jira-service-desk

Where is people tab in jira help desk version 3

• jira-service-desk

I'm using JIRA Core 7.6.2 with JIRA Service Desk 3.9.2. Users contact our Service Desk by email, and currently we manually create a linked issue with internal actions for an issue from the More...

• jira-service-desk

I've found several responses to this question but there are conflicting answers.  I'm guessing that many only apply to the Server version. Is there currently a way to "greatly" customize the ap...

• jira-service-desk

This is going to sound like a strange question but how can an outside user get added as a registered Service Desk Customer in Jira Service Desk? I'm asking because neither me, nor apparently any o...

• jira-service-desk

Ive setup a service desk as admin and added new users to it to, but users see this view: https://www.screencast.com/t/JfXliOTDEZQL   I would prefer they see what I have: https://www....

• jira-service-desk
• queue

I can't seem to find many articles on this, but I am wondering whether I should anticipate having an issue with automated incoming emails. Our customers use a research survey building/tracking ...

• email
• jira-service-desk

Hi, I am Administrator and main user of our Service Desk project. We mainly use emails for raising requests and following up with all communications. Having all replies integrating with the system ...

• jira-service-desk

We need to give customers access to static resources like software patches, customization documents, implementation project plans, custom contracts etc and would like to provide these on the portal ....

• jira-service-desk

Hi, we have issues with some customers which emails are received but without creation of jira. I made a few tests and it seems the presence of [xxx] in the subject is the reason. Is this ...

• jira-service-desk

...nReplyTo='<JIRA.10369.1514380184000@Atlassian.JIRA>' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5d12b940' MessageId='null' ExcludeSubjectPrefix=true' a...

• jira-service-desk

The question is basically, for which version of Jira SD are questions in ACP-400? I can't seem to find the answer anywhere, thanks in advance.

• jira-service-desk

I'm looking to use JSD for our Customer Contact Center. Primarily we'd like to make a contact registration form: who contacts us, by which channel, which subject category is it about en wat is the qu...

• jira-service-desk

Can i use two mail handler ? I want to seperate my departmant`s issues. when someone send a mail a@jira.com issue automatically created to Category A, when someone send a mail to b@jira.com issue cre...

• jira-service-desk

I'm receiving the error below when searching for 2 issue types I have created; Offboarding & Employee Change   I'm not to familiar with JSD Syntax so any assistance is appreciated. I'm...

• jira-service-desk