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Jira Service Management
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2018-05-02 09:58:22,975 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] starting 2018-05-02 09:58:22,975 Caesium-1-1...
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When I raise a request for a user there is no save button. I'm the administrator. see attached. I'm using Safari if that matters.
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I've got 4 request types setup but only the 1st one is displaying the in help center. I've tried re-arranging and that had no impact. They all belong to the same group as well. The ...
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Three participants were added to a ticket, however none of them receive ticket updates via email. So what they do is email IT for updates and we have to forward the Help Desk tickets to them. This ...
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I have customer guides that are a PDF (saved on Dropbox) that I want to have a direct link set up on each customer help desk to let them view it as needed. I don't see anything that will allow me to ...
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We are using JIRA Service Desk 3.5.2 with JIRA Core 7.3.8, and JIRA Software 7.2.7 and that when using a specialized form with series of field and when we submit that form to the Desktop support team...
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Can you customize Jira Service desk portal so the popular section is hidden for other projects?
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We have created groups for different vendors and for each vendor group request types are similar. So how we can create the custom rule for issue creation and update the condition as per request type ...
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I keep getting the following error when I try to set up a new service desk project. Can anyone assist me in understanding the following error: java.lang.NullPointerException java.lan...
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I am after the integration of the Change Process from the Service Desk to the Jira tool where we plan a release and the developers track their work. At the moment we create two tickets for ...
562 views 1 0 Deleted user April 30, 2018 -
I am after the integration of the Change Process from the Service Desk to the Jira tool where we plan a release and the developers track their work. At the moment we create two tickets for ...
1,441 views 0 0 Deleted user April 30, 2018 -
I am using company account, but jira always log me out and not allow me to log in Bitbucket. Here is the account: *redacted account name* Hope you hear news from you soon.
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I need to customize our Help Center, but the instructions I have found online are not reflecting what options are available in my space. For example, this page tells me to go to Settings > ...
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We would like to be able to add a start and end time to a sub task to act as a scheduled appointment. Ideally this would then sync with Google Calendar. This has been pretty standard affa...
1,358 views 2 0 Deleted user April 30, 2018 -
An Account Manager would like to export her client's issues in CVS format. When she does that the reporter shows a a quid instead of the reporter's name. She can't use HTML because she needs to copy ...
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When request participants are added to a ticket, in some cases, the automation rule is overwritten. In the screen shots, we update the Operational Categorization field, then the system adds request p...
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I am not receiving emails when a ticket is resolved. I AM receiving them when the issue is created. Both notifications have the same setup where i have a single user receiving the notification and ...
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We want to have an employee's manager be the approver for a software request. Is it possible to do this with the cloud version of service desk?
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Hi, I've got a Service Desk project (A) with associated Portal - where customers can raise issues. However, if I create an issue using Jira on project A, then it is not visible on the Portal under t...
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In Jira Service Desk, I want a user to see all the tickets (in the portal). The tickets were not created as "private". In fact, the privacy of the ticket is not even established in the portal. But ...
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Hi Team, We want to add a custom message in the JIRA login page for user to redirect to some other link where user can reactivate his account. Basically we want if user gets a message "Usrername/Pas...
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We have had requests by users in our company to add the 'Created by me' link to the list of selections in the Help Desk portal, as a quick and easy link on screen (not in a drop down of there account...
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We are having the following issue: Issue: No e-mail notification is generated for when a customer who is not in the project attempts to create an issue via e-mail channel. Actual result: No no...
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Having some issues removing the time tracking fields (Time Spent, Date Started, remaining estimate, etc) from a resolution screen. I've created a custom screen with only 2 fields (resolution and com...
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The vast majority of our tickets will have internal comments. The frequency of us communicating with the customer on individual tickets will be low. It will happen, but will be infrequent...
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