Added an Office 365 email account for the email channel

[Technology Department - ESI]

I'm trying to add an Office 365 email account (It's a regular email account not a shared one)

I've verified the username and password and keep getting this message:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed." Check out our troubleshooting docs for help resolving the issue.

Didn't find anything in regards to connecting to an Office 365 account in the troubleshooting docs?

[Nick Cloostermans]

hi,

Just use:

- full email as username

- smtp.office365.com

- secure imap

Works without an issue.

[Technology Department - ESI]

For my service desk I ended up using a internal smtp server to get email working on it. For another application I used option 2 on this page  https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-3 

To get direct send to work. Might be worth a try for you. At some point I'll be revisiting this and trying option 2 on my service desk. 

[Ben Solomon]

Exact same issue.

Has anyone found a solution to this issue?

[Adam Schappell]

The same thing is happening to me. Has anyone found a solution to this?

[Technology Department - ESI]

On regular IMAP I get this:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "No login methods supported!" Check out our troubleshooting docs for help resolving the issue.

On POP:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Command is not valid in this state." Check out our troubleshooting docs for help resolving the issue

[Zack Smith]

same errors! It is infuriating and if I manage to find a solution I will be sure to add it here.  

[Sergey]

@Technology Department - ESI are you using SECURE IMAP? If so, is port 993 open between the JIRA server and Office365 mail server? Also I would try POP3 and plain IMAP to see if that's not the SSL/TLS that's causing the issue

[Technology Department - ESI]

IMAP is enabled. 

@Sergey The first article is for outgoing mail that part is working for it as I set it to an internal smtp server.  

I'm trying to get the email channel for the incoming to take the office 365 email account. 

I saw the issues for shared accounts so I created an account for it. 

[Ben Kelley]

If you can configure another email client to use IMAP to read email from Office 365, then the settings should be similar. The email channel will try to log in to IMAP as you, and see if there are any unread messages in your inbox. That error message sounds like it connected, but couldn't log in.

Another thing to check is if you have 2FA turned on. I'm not sure if Office 365 supports that, but if would need to be off for the account you are using.

[Sergey]

HI Mark,

Configuring Office365 can be tricky.

Take a look at these articles:

https://confluence.atlassian.com/jirakb/office365-smtp-configuration-receives-authentication-errors-646250764.html

https://confluence.atlassian.com/bamkb/notification-emails-not-being-sent-with-office365-mail-server-915154357.html

By the look of it sounds like the first articles is a good match.

Try using your full email address as username and see how you go. :)

Cheers,

Sergey

[Ben Kelley]

Do you have IMAP enabled for your user from the Office 365 side?

If you can connect to your account using IMAP, then the settings should be the same in Jira.