How to add support contract details on JSD project?

[Deleted user]

Hi,

I need to add support contract details on JSD project wich are:

- Start date

- End date

- Effort

- Customer

- Status

Please note that a JSD project may be associeted to many support contracts.

Something like Version may satisfy our needs.

Regards,

Ahmed Trabelsi

[Jack Brickey]

@[deleted], there are two components to an answer here. The first deals with how to add these new fields and is easy to answer the second depends on what you mean by "support contract details", i.e. what are your ultimate requirements.

Assuming you are a system admin you can add new custom fields: 

• Start Date - date picker field
• End Date - date picker field
• Effort - could be a text field or a drop down selector depending on your needs desires
• Customer - could be a text field or a drop down selector depending on your needs desires
• Status - could be a text field or a drop down selector depending on your needs desires

You can then make these field required if desired at various transitions. There is a lot of documentation on the Atlassian support site for how to add custom fields.

Beyond simply adding these fields I can't really provide further recommendations of best practices, etc. But if you have further questions please let the Community know here.

[Deleted user]

Hi,

Our requirements are to track worklog for each customer's deal on JSD project 

Custom fields on issues can not fulfill our needs, Version is already used, otherwise it can be used for that purpose.

Thanks

[Deleted user]

Hi,

Any idea please?

Thanks

[Jack Brickey]

Ahmed,

I guess i'm not understanding your requirements sufficiently to provide any further input here. Maybe another Community member can add some input or if you can more completely articulate your Use Case then I can impart further ideas.

Cheers

[Deleted user]

Hi,

Please check the below url for more understanding...

https://www.youtube.com/watch?v=0G7MhI-uojg

Thanks