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Jira Service Management
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Good Afternoon We are trying to create a repot, however it seems not to be possible to get some info in it. In our case: 1. number of requested types vs other types 2. SLA reached / br...
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Hello, I have the following problem. Users can report problems by email and the Customer portal. By sending a message with a problem, the Customer account is created in the system. Some of them also...
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Hi All, I would to find out if there's a way to pull a list of approvers using JQL. Example: Let's say there are 10 approvers, 8 approve and now there are 2 outstanding. I woul...
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I have installed jira-servicedesk 5 agents licenses In the same instance i have also core jira server. I have 3 jira-administrators users. All these users are using my service desk agen...
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A help on the query please... If the JIRA ticket has been re-assigned multiple times to different Assignee (or Resolver Group) and breached the SLA - Time to first Response or Time...
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Hi, I have similar problem to https://community.atlassian.com/t5/Jira-Service-Desk-questions/Error-creating-new-project-in-JIRA-Service-Desk/qaq-p/725149 But my language is set to English (...
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Hello, I've been trying to set up a service desk for an existing project in Jira Cloud but haven't achieved it. I can create a Service Desk project from scratch but not with an existing proje...
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Canned responses stopped being available Monday for our Service desk agents except for the two (myself and one other) that also have Jira-Administrator rights. To be honest, no permissions have...
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When adding a comment to the service desk, we would like the comments to go to our CRM. We can do this by CC'ing an alias. Can we CC an alias on all outbound emails?
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According to the documentation, the only way to remove a user from an organization via the Jira Service Desk REST API is to include a list of user names to be removed in the body of the DELETE reques...
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We are considering Jira Service Desk and we would like to talk to a customer (English) about how they use the product
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Hi Atlassian Community We would like to assign tickets to agents based on the home branch/ business unit of the requester. If the organizational attributes are included in the active directory table...
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Hi, Since a few days, my Jira SD send no more email. No email are received when : An issue is created An issue is updated A comment is added A customer is invited It's a big problem ...
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I’m looking for information on how you get user information/accounts into JIRA Service Desk. Are you using self-hosted or cloud? Do you load user/client information from an ERP system to JIR...
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Hello, I'd like to have a request form like Jira's support form: https://support.atlassian.com/contact/#/ Is it possible natively on jira service cloud? Or is it possible with so...
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Hi, I am using JIRA Service Desk Cloud. I am accessing the Customer Portal using this URL https://XXXXXX.atlassian.net/servicedesk/customer/portal I seem to need to login 2 times....
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some options are unavailable in the server version of Service desk 3.8.2
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We have many Request Type items listed in our portal. When we are in the agent view and edit screens, we can appropriately update the Customer Request Type field. The issue is that the options are se...
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Hello team, We have set up Time to resolution and time to first response SLAs for service desk support tickets and we have set up stop (finish counting time when) condition is resolution : set and p...
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Find out how licenses work against customers vs service desk users in Jira using Okta SAML.
2,251 views 5 0 Deleted user February 22, 2018 -
I am using Google Chrome. When I go to edit a Data Set, I'm unable to change the Time Series field (which defaults to Created). I would like to show Resolved instead. When I click on "Created," the d...
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Hi, I have configured an email handler with an gmail account. To the creation of a new email, an incident is created on my project. But I can only choice the issue type and not the request...
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Hello All, I am trying to export all tickets from the "All Issues" filter via "all fields csv. I only get about 1000 misc tickets. I should have about 15000.
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I'm trying to add our wildcard certificate (*.example.com) to our newly setup JIRA Service Desk instance on CentOS 7. I start by running this command: sudo /opt/atlassian/jira/jre/bin/keytool -genk...
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Hello, I was curious which are the most interesting use cases publicly available for end-users. I saw that Skyscanner case which Atlassian show cases actually turned back to zen desk later on. I am ...
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