Want to link tickets to knowledge base id

We get around 50% ticket of the same kind which often has same resolution/RCA steps. Can I create knowledge base containing unique ticket id or reference id which can be linked to tickets?

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Hi @abhishekkhare_rivigo,

Do you have a knowledge base on Confluence set up already?

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Not yet. Setting this up. Any important points to keep in mind before getting started.

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If you follow the documentation I have linked above the set up should be fine. Let me know how it goes though :)

Hope this helps

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Want to link tickets to knowledge base id

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