Jira Service Management

Hello  There was a "share with" option in customer portal but since Friday 29th June it doesn't appear anymore.  I need it to allow my customer to share a request with its organization or...

• jira-service-desk
• jira-service-desk-server
• server

Hello,  I am trying to get a report with the actual response time and resolution time. they are visible on hover however when exporting the data I can't find it anywhere so I'm thinking maybe s...

• jira-service-desk

Hi Community, I am completely new regarding to ScriptRunner topics and need some good start. In the end I want to perform a simple postfunction as soon as a issue was created. I have an customer fie...

• issue
• jira-service-desk
• jira-service-desk-server
• reporter
• scriptrunner
• +1 more tag...

Hi all, I have an agent who actually is a consultant and is suppose to work on issues assigned to a certain group. I have set up a queue where issues assigned to this group will appear. Since the a...

• jira-service-desk
• jira-service-desk-server
• queue
• server

Hello,  We want to see the closed date at this screen, It is possible? how?  Thank you,

• customer-portal
• jira-service-desk

I have followed the guide for creation of service desk tickets by email, but the email is not triggering a ticket    https://confluence.atlassian.com/servicedeskcloud/receiving-requests-b...

• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Do's and Don't s of jira service desk

• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

Hi, I'm hoping you can help me. I'm wondering if it's possible to see the details of any of my customers that have unsubscribed from Jira Service Desk notifications sent to their inbox. Thanks, G...

• cloud
• jira
• jira-cloud
• jira-service-desk

I want users to get notified when a status of an issue changes from the agents, i used the notification helper and attached is what i got but i'm sure the user did report the issue.   What's t...

• jira-service-desk
• jira-service-desk-server
• server

I need to add mobile number custom fields to my user profiles if that is possible without additional addon, 

• jira-service-desk
• jira-service-desk-server
• server

Hello, We are using the user picker type for a custom field. That custom field is used on a particular issue type screen and that issue type and screen are used across multiple projects. I'd like t...

• jira-server
• jira-service-desk
• jira-service-desk-server

Okay im using autopilothq to create trello cards.  It passes a users email address to trello,   right now i have the email address under desc of a card,  I want to setup a zap wit...

• jira-service-desk

After update to 3.13.2 - Jira Service Desk is licensed but not currently installed

• jira-service-desk

Hi,   We had an administrator accidentally delete request types in our *live* Cloud Service Desk portal instead of the test portal.   Is there a way to restore the request types and the...

• cloud
• jira-service-desk

I cannot add a due date for the life of me. I have the correct permissions  and I see the KB article but I am lost as I cannot follow the steps in it as I do not have the same options in my area...

• jira-service-desk

My team needs to be able to disable notification emails to the Reporter when they Close / Resolve for one of our JSD Projects. We have already set this up in Settings > Customer Notifications&nbs...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   We have taken Jira cloud subscription , We are unable to create tickets automatically whenever scans from veracode and Qualys are completed .   Thanks, Ranjit 

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have a problem when I try to assign me an issue. We have installed a reverse proxy for a instance of Jira Service Desk. If I use the https links, my popup of assignement doesn't closed and th...

• jira-service-desk
• jira-service-desk-server
• server

I was thinking how i can integrate my Service level agreement and keep track and reminders of expiry date plus support count in the jira customer support system.    Any recommendations on...

• jira-service-desk

I see that the number of tasks change and I also can see them in Wrike (I use wrike sync). But in Jira i can only see the loader. What should i change?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   I'm starting configuring Jira Service Desk for the company I work, and I have a problem which I cant seem to find a solution.   Every time someone receives an email from Jira S...

• jira-service-desk
• jira-service-desk-server
• server

We've been using JIRA Software & Confluence for a long time internally to manage our projects (software, business & customer service / techsupport) and to maintain a knowledge base and p...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi. Thanks a lot for giving us an option to ask question. I want to give/access to some fields in which customer can see Priority, status and assignee from the previous ticket they have created (exa...

• jira-administration
• jira-service-desk

Hi I'm new to JIRA and am setting up Service Desk. For some of the Requests the Customers will be raising we will be creating an internal Linked Task.  How do I set up a Queue to display these...

• jira-service-desk

Hi I want to create a service desk ticket when i receive an email from one of our customers. the challenge is we cannot register each an every customer as some of our requests come from individuals w...

• jira-service-desk