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Why is one report calculating in hours verses days?

Pattie Berghof
October 15, 2018

Why is one report calculating in hours verses days and how do I get all results in either days or hours?

I have two different reports with the same information.  One is very detailed with information for each support group.  The other one is a higher level with just a few groups.  Any insight on getting the information in the same time format would be appreciated.  One report is in hours while the other is in days.   

Screenshots of the reports and series attached.Report 1.pngSeries 1.pngReport 2.pngSeries 2.png

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Pattie Berghof
October 16, 2018

I received a response from Atalassian Support on this issue.  There is a point when the number of hours is converted to number of days.  It is unknown what the field value is that calls the converison.

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