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Jira Service Management
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Hi, How can i resolve bulk tickets. Regards Muneer
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For ex, The Non-compliance issue needs to be closed within 30 days. It would help the teams to see clearly how many days it has been open (similar to SLAs on service desk tickets). I have an ...
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Hi, We are using Jira Service Desk v3.13.2. We have setup an email template. How do I apply that template to out customer notification? Under the Rules, we have edit the default Request...
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Hi, Does the automatic search in Customer Portal searches already created tickets or it only searches KB articles as configured in Setting -> Knowledge base? We would like to use Service Desk pr...
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How i can create subtask in service desk project without show the sla in each subtask only in the general task
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Hola que tal, espero me puedan ayudar, tengo problemas con el manejador de correos ya que no me permite que se levanten los ticket via correo no llegan a mi plataforma a la cola de solicitud de sopor...
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Hi, I have a questions about the customers' request in the same organizations. More users in our sistem jira are in the same organizations, if one of these send a request on the porta...
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Hi, I have a questions about the customers' request in the same organizations. More users in our sistem jira are in the same organizations, if one of these send a request on the porta...
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Hi Everyone! We need to obtain the value of the customer request type since, from this, some fields must be hidden on a screen within the workflow. Example, if I choose "Help It" show me a sub-categ...
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Hi there, In the back end I have added an "Emphasis" ( _ ) to the description text of the request type. But in the customer portal whenever I am trying to search a request it comes with "Emphasis" (...
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Hi, i would like to ask a question. We are having currently a medium sized team (around 25 people) in a large company >1000 people. We want to use jira software for handling user storie...
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Is it possible to create statistics depending on request types? We are in particular interested in knowing the most commonly used request types.
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We are looking to create a report in jira service desk (helpcentre) to monitor how many issue (tickets) our agents respond per day? Is there a JQL that allows us to see this data?
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I´m experiencing a very strange behaviour in JSD. A Customer (Permission of Customer, access to Portal) that is resonding via mail can´t see his own comments in the portal due to the comments beeing ...
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Iam getting notification via email, in notifications screen in JIRA for many situations like issue updation, comment creation etc... But only on issue creation, none of the expected users are ge...
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We are working with our vendor organization who also uses a Jira Service Desk. How do we integrate two Service Desks with one system create an incident / change that can be replicated in another syst...
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Creating a New Customer in Jira - for Portal only access creates User Name as qm:013a9b92-fcc3-423a-
Adding new Users - have added users with Email address with no issues - some are coming up as: qm:013a9b92-fcc3-423a-b375-8a574cc03cb3:5 instead of Username@email.com Am I missing something ? ...
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Today I observed that two customer requests sent by mail have not been processed by the mail handler and therefore not visible as an issue. We only realized this because we receive all mail requests ...
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Our company is rolling our Jira Service Desk. I've been given some level of "Admin" access. Every time I try to open Dashboard view I'm taken to a page showing "How Does your Team Work".&...
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Hello everyone! Big Picture: We are a Managed Services Provider based in Lisbon and we are using Jira Service Desk (cloud version) to manage our customers' requests. Problem: One&...
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Hi For example: We set up a project that incurs change on 3 major systems but together the changes constitute the project. Once the project is closed we want to track change against the inform...
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Hello there, I face on an issue with a "ghost customfield". I am on a JIRA SD with Dynamics form and ScriptRunner add-on. When i want to create an issue in a specific project, i get a syst...
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Hi All, I have a script in place which should change the reporter after the creation phase (post-function). The source of the new reporter is a single-user-picker. The idea is, as soon as somebody c...
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Hello, Our Service Desk have turned into a common project and I can't figure out why. There are no queues of issues and I can't add them again. The incoming mail feature disappeared along with the...
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Hello, I'm really new to Jira Service Desk and trying to find my way around. My goal is to see list of tickets opened during given period, let's say, previous week. Problem is that when I...
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