Jira Service Management

Community - could use some help in considering a decision to use the Portal in JIRA Service Desk for External Customer support. We anticipate having Customers submit incidents and ser...

• jira-service-desk

I cannot drag/drop queues in Service Desk Cloud to reorder them. The drag/drop handle shows but the queue list order reverts back. I cannot seem to find the 'Manage' queues feature.  I am Admin...

• cloud
• jira-service-desk
• queue

Good afternoon. I'm a service manager in a company that uses JIRA Service Desk. Since yesterday we've been having some issues with the email requests. We noticed early today that we weren't gettin...

• jira-service-desk

Hi, SLA Recalculation bar never disappears even if changes to the slas were made a long time ago... Does someone know why this is happening? Should we be worried? Many thanks! Regards, Bojana

• jira
• jira-cloud
• jira-service-desk

I just noticed, that a picture that I added to a customer created issue was not visible to the customer. Is it possible to share files through customer portal? The added picture ist only visible to ...

• jira-service-desk

We have multiple entries from the same customer to one issue. Please see screenshot below. Sometimes it works sometimes not. We are not sure why this is so. Thank you.    

• jira-service-desk

Hi,  I saw only 2 reports type available in Jira service desk. I wanted to customize to include request type as the dashboard report gadget, is there anyway to do this? We are using both cloud ...

• jira-service-desk

Hi, I am configuring our JSD Project and Portal and my colleagues - who are used to work with JSW as Developers and now have to use JSD as Customers - are getting confused as they can't find "watch"...

• jira-administration
• jira-service-desk
• notification
• share
• watcher

In our company, we often receive requests through service desk. It's sometimes a new feature, sometimes a bug fix and sometimes it's an investigation. And there are even cases when a request is a com...

• jira-service-desk
• jira

Hi Team, I am trying to create issue using servicedesk API with following parameter: URL: https://spherewms.atlassian.net//rest/servicedeskapi/request Project Key - SS POST Payload: ...

• jira-service-desk

Hi, How to integrate Freshservice with JIRA service desk? Kindly provide possible solutions for this integration. Thanks, Krithica

• jira
• jira-service-desk

We are suing office365 for emails. When we try to set up email channel, connectivity is not working. In the protocol, there are limited options like POP and IMAP. Can you please us know what change...

• jira-service-desk

I have freshly installed Jira Service Desk, but am not able to login, Please provide the initial login credentials, thanks.   JAH  

• jira-service-desk

I have a multi user picker field on the portal for portal users. This allows users to add "additional customers" to a work order. I then have a workflow piece that copies this field to "request parti...

• jira-service-desk

we often get tickets raised as service requests that should be a change. we then use the 'move' feature to move the ticket to a change request the problem is if the job is 'in progress' as a s...

• jira-service-desk

When is this feature coming ? Thanks Bob

• atlassian-support
• jira-service-desk

Is it possible to enable private queues, so queues that are only visible to me, similar to how in sharepoint you could make private list views? The main reason this is coming up is that other admins...

• jira-service-desk

Hi,   I'm trying to configure an auto transition of bugs from Status Fixed to Resolved. We want this transition to heppen automatically when the fix vesion the issue in is released. Is that p...

• jira-service-desk

Is it possible to have just text and URL on the Helpcentre? At the moment I have to create an issue type and have fields in it but I want to create a link to another Jira Project and all I need is an...

• jira-service-desk

I am not able to configure user filtering for singel user picker filed. Once after i created the user picker i tried to configure the user filtering to group of 3 user's. but i see this error message...

• custom-field
• jira-cloud
• jira-service-desk
• user-picker

Hello We have setup our JIRA Service Desk with a single "Incident" request type and choose to categorize it after issue is solved thanks to per-application incident request types for statistics/repo...

• jira-service-desk
• scriptrunner

I am not able to enable user filtering for a single user picker field in my project. Whereas user filtering is working perfectly fine for another singel user picker which was created earlier in the s...

• cloud
• jira-service-desk

Hi ,   I have JIRA Software 7.1.10. When I try to add Jira Service Desk as addon , I do not find it. Can you please help me with any pointer

• jira-service-desk

We have some custom fields in our service desk tickets which needs to be properly filled during ticket creation. We also want to allow our service desk team to be able to update tickets via email but...

• jira-service-desk

When i impoprt issuess using cvs import tool i don't see the issues in the customer portal. I can see the issue in the queue agent view and in the database. Any solution or recomendation for that? ...

• jira-service-desk