Setting up IT Helpdesk

[Gemma Elsbury]

Hi all,

Struggling to get a 365 Mailbox connected to our new helpdesk. I have tried all 4 options with 365 IMAP & POP details but get the following error -

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Read timed out" Check out our troubleshooting docs for help resolving the issue.

Troubleshooting docs do not help :(

Any ideas?

[Chris Holcomb]

I have the same issue, did you ever get this resolved?

[Jenn Muir]

I also have the same issue, is this resolved?

[Christopher Holcomb]

Yes, our mail server didn't have S/IMAP enabled. Had to enable it and open the port on the firewall to the server.

[Rakesh kapoor]

How?