How do I transition an issue based on a future due date?

[glennrees]

Hi, I am developing a JIRA Service Desk booking workflow where, say 14 days before a due date, the issue will transition automatically to a new status. I have scriptrunner, but am not sure how to achieve this.

[Mark Markov · Accepted solution]

Hello @glennrees

You can achieve this with Scriptrunner Escalation services

That will check issues on schedule.