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Jira Service Management
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Hello Our company is working with Service Desk product and we got the necessity to share the issue with the team involved in order they can see the issue. Those teams are defined in JIRA Groups, so ...
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Hello, (excuse me for my poor English) Jira service desk offers the possibility to communicate with customers only via email. The problem is that attached i...
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I already configure custom email, but when i send one email, i not receiving ant tickets. I already chek the logs Thank you!
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having an issue seeing the full functionality using the jira outlook plugin. when a request is created and the service desk receives the email there is now jira icon on email that we can simple click...
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I'm currently using Jira Service Desk to keep track of vendor maintenance notifications. These are automated emails, and we frequently receive multiple of the same email. Every time an email is ...
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I would like to set up Jira Service Desk so that if someone puts in a request (e.g., for new software), it automatically populates the approver field with their manager. Is this at all possible? All...
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The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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Hi All, is this any way, how i can add and estimation field into customer task? Like if I add an estimation, i would like customer see it. Thx
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Hello, at moment we‘re implementing Jira ServiceDesk, Jira Software and Jira Confluence from the scratch. Meanwhile we have another Jira instance that already contains a lot of sites and projects et...
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Hi, I have two questions about designing the customer portal. #1 How can I change the design of our customer portal to get the look of choosing request types in a dropdown field like in this articl...
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Hello, folks, I use the JIRA Service Desk 3.16.0 and currently have the problem that when a customer enters our base URL, he is not on the customer but on the admin login page. (…/secure/Dashboard.j...
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Hi, I run a department of implementation consultants running projects globally through Jira where clients have access to the Jira project and work directly with my people to finish the job. Once the...
843 views 4 0 Deleted user December 6, 2018 -
Hi Community, I want to set "Done" tickets read only for customers in Service Desks. I already set the property on the "done" status in my workflow on : Property Key: jira.issue....
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Hi everyone! Please, help me to figure out this. Does Jira Service Desk have any ability to create a ticket from Facebook Messages and posts, as well as a Twitter account? Probably some...
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Hello, folks, I use the JIRA Service Desk 3.16.0 and currently have the problem that when a customer enters our base URL, he is not on the customer but on the admin login page. (…/secure/Dashboard.j...
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Hi to all, our company uses Jira Service Desk Server Based. I'd like to modify the landing page of our Service Desk Customer Portal page in order to get straight to the "browse all" section of the ...
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Hi Atlassian , Is there a way I can add an new column in the request page? The purpose is the show the progression of the incident ticket in jira. Meaning issue ticket A in service desk is ...
2,271 views 6 0 Deleted user December 5, 2018 -
we have customer want to migrate from http to https. can you help us with the step to do that. thank you
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We currently have a form that contains a large number of fields. We're trying to break this up to make the form less daunting for the user. Being able to leverage tabs like in the agent/JIRA softwar...
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When I want to activate a Jira Service Desk account I get the message "It is not possible to activate the user because the email address is already associated with an Atlassian account." How...
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I need to migrate a task we have in Samanage to our Jira Service Desk. It's a process for exiting employees that has many steps or tasks most of which need to be performed in order. So I ...
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Let see me if I can verbalize this clearly We have created Ticket 1 for user 1 and on the comment section a mention is made to a user2 who is not the reporter of Ticket 1 The user2 ...
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In our cloud instance, we've recently implemented service desk. Whenever a request is marked as Closed, it says that '(CERTAIN USER) changed the status to Closed' when that user did not close the tic...
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Hi , I am from Ingrammicro client service desk, , we keep getting calls from customers regarding Jira Access & the URL provided is : https://jira-us/atlassian-jira/secure/Dash...
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Hello, I've been creating my own workflows recently and I've noticed that ever since this, my requests do not close properly (This is when using my own workflows). They are all test requests...
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