Jira Service Management

Hi, I'm very new to Jira Service Desk and have a question regarding incoming emails. My question: Is there an easy way to set up within Jira Service Desk to automatically send emails from specific u...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have an email account configured in Jira Service Desk so that emails sent to that email automatically create a ticket. It seems to only work randomly.  So far only correlation I've noticed i...

• cloud
• email
• jira-service-desk
• jira-service-desk-cloud

Hi! we would like to have a knoweldge database so that our users check if the question they are going to create already has an answer.  The way it is working for us is that the "related alrticl...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Does anyone know how to setup email notification to manager when their employees open a helpdesk ticket through email?  For example, I send an email to helpdesk@wxyz.com, I would like a ...

• jira-service-desk

  We currently have JIRA SD and Confluence under our belt. I had a few questions: - Does Crowd come with using JIRA SD for free or is it another entity with it’s own license? Would we need Cro...

• cloud
• confluence
• jira-cloud
• jira-service-desk

I've changed the notify me on my changes still did not get email from the issue i created.

• jira-service-desk
• jira-service-desk-server
• server

I have connected my service desk and confluence instances.  I have access set to "unlicensed access".   Customers in the portal can search the knowledge base and links will appear, ho...

• jira-service-desk
• jira-service-desk-server
• server

I have connected my service desk and confluence instances.  I have access set to "unlicensed access".   Customers in the portal can search the knowledge base and links will appear, ho...

• jira-service-desk

I have connected my service desk and confluence instances.  I have access set to "unlicensed access".   Customers in the portal can search the knowledge base and links will appear, ho...

• confluence
• jira-service-desk
• jira-service-desk-server
• server

There are some complex fulfillment requests which we are going to implement on Service Desk. Example: Production Team starts new Dev project. PM is writing new Service Desk request to prepare Projec...

• jira-service-desk

can you please provide download link for atlassian-servicedesk-3.14.0.tar.gz

• jira-service-desk
• jira-service-desk-server
• server

Good morning everyone, I have some doubts regarding the JQL JIRA Service desk. I can not extract some information from the issues. Example: OS = Issue. Activity = Sub-OS. 1-) Report that must c...

• jira-service-desk

On my On Premise Jira Software Data Center instance, the atlassian marketplace is not reachable because of internet connection so, I am not getting options to install JSD Data center from there. &nb...

• data-center
• jira-service-desk

Hi, We are using JIRA Cloud tenant for Jira Service desk, Jira Software and Confluence. We are facing issue while users replying on email for tickets or issues raise in Jira Service Desk are not ge...

• jira-service-desk
• jira-software

We need to update a custom field to a linked issue. Due to access rights we have the need to run this update as another user. How can we do this?

• jira-core
• jira-service-desk
• jira-suite-utilities
• scriptrunner

1, I have logged into customer portal. i have raised a ticket and by selecting all request  i can see Type , Reference, Summary, Service desk, Status, Requester, Similarly i want to add assignee...

• jira-service-desk

Hi there,  My administrator accepted a request on starting Service Desk app - but I didn't get any status on that.   Even though he said he did accepted the request - I cann...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   I am handling automation scripts in Jira for field update related activities. hence I need Jira development code should be static means version should be in current version. If any new u...

• jira-service-desk

Dear Support Team,   When I try to share the request (update request participants field) from customer portal, sometimes I will hit the error message "sd.request.participants.error.field.updat...

• jira-service-desk
• jira-service-desk-server
• server

Is it possible to add request participants to a group of people instead of typing all the names in Jira Service Desk ? I found that you can put agents in organisation and add the organisation instea...

• jira-service-desk

Hi all, When opening a ticket in Jira Service Desk, on the bottom there is a comment field. The fact is that the text displayed in it isn't correct. My question, where can I change this. Can't find ...

• jira-service-desk

Hi Guy's, we are having some issues with email notifications being inconsistent. One of my team members stopped receiving notifications, we validated that the notifications settings were correct...

• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, We have custom forms built in our applications which we link to JIRA ServiceDesks issues via the API. I have 2 questions relating to this: 1. The user is logged into the app so we...

• api
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

I want to send an email to the specific user from jira sd without using any add-ons. I know one way but using that we can send mail to the group only. System->send email

• jira-service-desk

HI, I want to show all the issues raised by all user on the portal to all other users. In our project 30 request are raised by the users but in all request function not showing any request to ...

• jira-service-desk