rules for incoming mail

[Victoria Harpe]

The incoming mail for our Service Desk is handled by a POP connection.  I need to use the mail handling in JIRA SD to filter out email that is COPIED (CC) to a specific account.

Any suggestions on how to do this?

[Bob Sellers]

Depending on your mail service, you may be able to configure an Inbox rule that would move the message to another folder before the Service Desk handler has a chance to retrieve it.

This is how I am doing this type of deal.