In Service Desk, how do I change the options to select from under "Priority"?

I have an request issue in service desk, and I want different options in the drop down under priority. How do I change the options?

Thanks!!

Tanya

1 answer

0 votes

if you are an admin...

Jira settings > Issues > Priorities

Note:

these instructions are for Cloud. Server will be slightly different
Priorities are at a System level so changing will impact the options for ALL projects

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It's pretty much the same for server.

In addition, you have the option to specify on project level (under project settings, priorities) what priorities are available.

You might have to create a new priority scheme first, pick the relevant priorities and assign it to your project.

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