JIra Cloud : Service Desk : Configure alerts 24 hours before SLA breach

[Bhavik Talesra]

Team,

With respective to below URL content -> "You can also get alerts for SLAs that are about to breach"

https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

I'm able to configure alerts for 30 minutes / 60 minutes before SLA breaches.

Can I somehow configure alert email for issues(service requests) breaching TAT in 24 hours.

Thanks

Bhavik

[Susan Hauth _Jira Queen_]

Hi Bhavik,

Not out of the box.  YOu can look at app " Automation for Jira" which will allow any amount of time to be put in for breaches.

Cheers,

Susan

[Bhavik Talesra]

Thanks Susan for helping.

I have looked into it but it has limitations of 300 rules execution per month.

I'm still looking for some work around. If you come around any other article/info please let me know.

Thanks

Bhavik

[Angélica Luz]

Hello Bhavik,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to customize when to receive an alert for an SLA. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-2003
Please, click on vote and watch in order to hear about updates on the development cycle.

Complementing what Susan said about the add-on, you can use the free version in order to test, it has the option to select if the SLA will breach in minutes, hours or days.

Regards,
Angélica

[Bhavik Talesra]

Thanks Angelica,

I'll look into it & get back to you.