Adding a Watcher When a Certain Customer Makes a Ticket

[Jonathan Forrester]

I am new to JIRA Service Desk and I wanted to know if there is a way that I could make a workflow that made a certain agent a watcher when a ticket is made by someone in a certain company? 

Ex. An agent is an account owner and has to stay up to date with all tickets created by company xyz

[Jack Brickey]

Sort of...

you can use automation to alert an agent or send and email to them. It looks something  like this...

WHEN Issue created

IF Issue matches reporter in (xxx)

THEN alert user yyy