Grant access to a Customer to all tickets raised within his company

[TMA1]

Hi,

i created my service within different projects. One project is dedicated to one customer.

In each project, i created accounts for people who need to raise tickets.

Some people would need to have an overview of all tickets raised by users within the same company.

I did not see/ understand exactly how groups could help me to manage access to provide expected rights.

Could you please help me ?

thanks

Willy

[Alexey Matveev]

Hello,

You would need Jira Service Desk.

You could use the Organization feature:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-grouping-customers-into-organizations