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Jira Service Management
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I would like to enable users in Jira Service Desk to click a button (e.g. "Send to Engineering" which will then call the "Create linked issue" function where they can select a Jira software project a...
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How do I update/modify the timeout period for for a customer portal session? Client is receiving a notification that her user is locked out, event though it's not locked when her ses...
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Hi, I have a custom field of type single select list. The customer does not know how to fill in this field so I completely removed it from the customer portal and want to set a default value to it, ...
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Hello, I would like to activate the e-mail channel so that people unknown to us can also use the service e-mail address. The requests from personally known and unknown customers should flow togethe...
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Our version is JIRA 7.5.0 I'd like to update the "default event user" in Service Desk->Project Settings->Automation->Change default event user. When I click on 'Change default event user', ...
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Hello, can someone please explain how can I create a filter by request types ? I am not sure what to do . thank you in advance !
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...nowledge Base feature but we are not quite sure how to do that. In our case we would love to have a public Knowledge Base with general information about our products (e.g manuals, documentation, Q&a...
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I am the admin and still i don't see the security option under system. We need to update whitelist with our domain in order to avoid CORS issue.
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https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-users-939926312.html In the section "Involve JIRA Software or JIRA Core users" it says: The users can't...Be assigned to a...
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Dear Team, Previously, When we comment in the share with Customer Tab, there used to be an email which used to get triggered to the Customer, but now all the settings seem to be same, Customers are ...
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Hi, Getting very technical but here's me question: There is an article https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/ on "Creating automat...
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The last week I install all update on Jira Sotware from 7.2.0 to 7.7.0, but i try to install all update on Jira Servie Desk 3.1.10, but into the log file only show me "Failed to install add-on plugin...
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Hi All, I'm trying to set my Jira Service Desk > Configuration > Customer Permissions so that customers can create their own accounts. I can select the appropriate radio button option but ther...
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I have a pretty straight forward workflow for my JIRA Service Desk Incident type. A ticket comes in it's assigned to a Component group.(Assigned to Team) A member of the Component group assigns the t...
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It looks as though I have to allow public users to be able to create an account on service desk in order to allow public users (not logged in) to create tickets. Is there a way to allow non-logged i...
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In Request Types, all the icons are now black and white. Can this be reverted to the colourful ones we used to have?
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For example, Customer A, average rating = 5 Customer B, average rating = 3 Customer C, average rating = 3 . . . Customer N, average rating = X
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Is there a way to use a sub domain to point to Jirs Service desk portal , without the actual URL showing up ? EG : support.domain.com --> https://jira.domain.com/servicedesk/customer...
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After hitting @ in commentfield in IRA Servicedesk,there is no access to the mailaddresses in the dropdown otherwise available to notify internally. I am using chrome. A restart didn't help. W...
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...ehavior changed on the cloud hosted JIRA so that all pages needs to be configured as public to enable this access)
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Hi, is there a way to block customers from opening "Private requests"? The "Organization" attribute is the main filter I use to track and analyse traffic generated by the different groups of client...
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Hi, on our Jira ServiceDesk, we have parametered automatic mail on comment and disabled automatic mail on close. Before the maj, it worked. But now if we maintain disabled close mail. our customer...
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Hi I have 2 questions regarding SLAs settings 1. I have set the SLAs for time to resolution and for first response on the system and I have set the period as 4h or 80h as per the support desk calen...
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Hi, I am trialing the Jira Service desk, I activated the "Email Requests", I configured "public signup", chose the "Request Type". I read more than a few articles, and still it won't accept the E...
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