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Jira Service Management
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Dear community, we use the Jira Servce Desk for our customers. Several of our clients describe the problem that they can not use Firefox (latest version) to comment on tickets. They&n...
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...esk", "active": true, "timeZone": "Europe/Prague" }, "body": "statement1", "updateAuthor": { "self": "http://localhost/rest/api/2/user?username=jitusurve", "name": "user", "key": "user", "e...
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Hello, it seems that when a supervisor approves a request in the portal it not clear to the user that his approval was accepted by the system The fact that the approve button remains on the page ma...
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Hello, we got the problem that every communication in a specific project needs to be via mail between a customer and agent. We already have JETI and ScriptRunner installed so we can extract...
837 views 0 0 Deleted user December 10, 2018 -
Hi Community, Can you advice me on what's wrong with my code? it seems not to work when I want to change the value of Issue Type (e.g. Bug to Problem) using the value of single select field. Here's...
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This is error Your JIRA Service Desk license's user limit is exceeded. Users with this license only can't create issues until you have upgraded your license or reduced the number of u...
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Hello, I am new to JIRA. Struggling with following scenario. 2 members one from Project Lead group and one from Project Admin group not able to modify OR assign "Priority" for Bugs. Best R...
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Our Jira pages changes to messy code in some part of the pages.
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Can anyone share JIRA service desk installation guides in HA environment ?
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I was wondering if someone can help. When I access my queue, I used to be able to copy and paste from Jira into excel and it would pretty much copy over the exact format. Now, out of nowh...
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Our customers are able to open request tickets via email or additionally register for the portal if they wish to view their previous tickets, etc. I wanted to see if we can generate report opti...
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I have addons like Slack Connector, Slack, Jira App for Chat which are consuming a Service Desk License as well as a Jira Software License. Is it okay to unlicense these Addons as I don't have plans ...
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Hello Context : JIRA Service Desk 3.8.1 : JIRA Software 7.5.0 SLA configuration has already set (only settings without any code or script). => SLA : Start...
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When running queries on open customer tickets from our customer list (by clicking on the number of tickets next to each customer) the following query is used: reporter in organizationMembers(XYZ) ...
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How can I solve this problem? After registering some automation rules, Jira asks me to select another user because it has been deleted. Note: The project was created from an existing project.
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I modified the create issue template on JSD Customer Notifications, and JSD continue sending the same email as before. ¿Anybody with this situation? Thanks.
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Hi, Does anyone know if you can implement processes in JSD according to TMForum Application Framework? Has anyone done that? I don't have access to the framework right now (we are in a process of re...
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Please take a look at these screenshots: next You can see that "Create Users" check box is checked. But when new customer send us an email for supporting (E.g new customer email newcustomer@...
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Hi Can you please let me know how to update my user name since my account has changed? I'd like to update my user name from ext.kwada to kwada. Regards, Kiyoshi Wada
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I want to allow users to go to our JSD portal, search and view the knowledge base without needing to login. I do want users to have an account to submit tickets however, to ensure these can be track...
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Hello Our company is working with Service Desk product and we got the necessity to share the issue with the team involved in order they can see the issue. Those teams are defined in JIRA Groups, so ...
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Hello, (excuse me for my poor English) Jira service desk offers the possibility to communicate with customers only via email. The problem is that attached i...
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I already configure custom email, but when i send one email, i not receiving ant tickets. I already chek the logs Thank you!
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having an issue seeing the full functionality using the jira outlook plugin. when a request is created and the service desk receives the email there is now jira icon on email that we can simple click...
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I'm currently using Jira Service Desk to keep track of vendor maintenance notifications. These are automated emails, and we frequently receive multiple of the same email. Every time an email is ...
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