Jira Service Management

I'm setting up a service desk and need to track service outages, like if a web server goes down, either planned or unplanned.  Ideally, I'd like to report on component, start date/time, end tim...

• jira-service-desk

o Set up the base URL o Added Client in JIRA ( Customers) o Sent a Request to client o The client is able to log in and submit a request. The issue is the client can only log in for the first tim...

• jira-service-desk

Create issue screen suddenly stop showing the configure fields button and we cannot select the fields we want. Any known solution for this problem?

• jira-service-desk

The next problem arose with the customer support. The support service sends an invitation to the client's email address. It is registered in the system. After that, he can log into the system. After ...

• jira-service-desk

Следующая проблема возникла у клиента поддержки. Служба поддержки отправляет приглашение на адрес электронной почты клиента. Он зарегистрирован в системе. После чего он может войти в систему. После в...

• jira-service-desk

Следующая проблема возникла у клиента поддержки. Служба поддержки отправляет приглашение на адрес электронной почты клиента. Он зарегистрирован в системе. После чего он может войти в систему. После в...

• jira-service-desk

I am trying to link multiple issues in Jira and when I close one of the tickets, I would like to have them all close. Is this possible?

• jira-service-desk
• jira-service-desk-server
• server

We have upgraded Jira software to 7.11.2 and Jira Service Desk to 3.0.11.    On Jira Service Desk we can no longer receive tickets from users, we have ensured we have enabled incoming and...

• jira-service-desk

Hi,   When I add users to the requested participents list, they never get the email updates. How can I troubleshoot the issue?

• jira-service-desk

We are a international firm and speak Spanish, English and Polish. When the system was configured originally, they used Spanish as the primary language. I am requesting for our Help Desk to translate...

• atlassian-marketplace
• jira-administration
• jira-service-desk
• status
• translate

I have monthly service requests creating in the scheduler for patching etc.  I'm able to have them open up directly in the appropriate team queue but can I have it assigned to an individual as w...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Is it possible to reject issues automatically in the folowing case: An employee writes an email to person.xxx@qqq.com and put our helpdesk (helpdesk@qqq.com) in "CC". The employee just wanted t...

• jira-service-desk
• jira-service-desk-server
• server

I have updated JIRA from v6.3.4 to v7.10.0 (v6.3.4->v6.4.0->v7.0->v7.10.0) but still not getting Rich text editor option in description/comment. No Visual & Text option available. ...

• jira-service-desk

We're starting to let employees of our customer companies to sign-up themselves on our jira service desk by filtering them by their email domain. Is it possible to automatically add them as members t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   Currently, on our customer portal, when a user raises a ticket it only shows: Summary Description Attachment   I need to change: - "Summary" to "Subject" - "Description" to "...

• jira-service-desk
• customer-portal
• developer
• field
• jira
• +1 more tag...

Client portal acces without login - server option

• jira-service-desk
• customer-portal
• jira-service-desk-server
• login
• server

Hi,   we have about 30 people in our company, mostly using JIRA and Confluence. Five of them are working with SD.    I also have the tickmark (User management - application access)...

• jira-service-desk

In Jira Cloud by default the REST API for the changelog returns the recent changes as first( In descending order ). But in Jira Server by default the REST API returns recent changes as last( In ...

• jira
• jira-server
• jira-service-desk
• rest-api

Hi,   I have a few questions.   1. When you link a ServiceDesk ticket to a JIRA Software issue, do all the comments from the ServiceDesk ticket get copied across? i.e. there may be cust...

• jira-service-desk

1. Want to create the bucket for the teams - I want to create multiple buckets for the projects for e.g if a deployment need to done in our environment then multiple team will work together...

• jira-service-desk
• jira-service-desk-server
• server

Hi all,  We have had Jira Software for quite time, and have finally gotten around to adding Jira Service desk, to give our users beter visibility of requests/incidents. Our work flow goes like...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, on JSD Cloud, when the tickets is created by email the Organization is not automatically filled. I'm not able to understand the reason of this behaviour. Thank you very much fos your suggestio...

• jira-service-desk

As the title suggests... how do I set up an automation rule to fire an email on a a specific date set on a ticket?    For instance, we have a request for offboarding purposes that are som...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, when I turn on email requests on my Jira Service Desk Cloud i receive this error: To receive requests by email, you must have a request type with visible Summary and Description fields...

• jira-service-desk

O Service Desk esta com algum problema de atualização automática?

• jira-service-desk