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Jira Service Management
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My China team will be in the US this week. Is there any way to set up SLAs for their week in the US without affecting the other ticket's SLAs that they handle in China?
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In order for customers to be able to email the support email configured for service desk, do they need a Jira license? What about to register for an account in the customer portal? If not, how do I...
633 views 3 0 Deleted user October 25, 2018 -
I tried looking in the project setting and other setting couldn't able to way to disable to servicedesk. Please help.
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Hello. When we tryed to configure "issue creation from email" for any customers, we had an error about user licensing. How to setup issue creation from email for customers without license(not agens)...
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I am setting up Service Desk and testing with my own personal email account. When I use the "Respond to customer" feature, the email is sent to the customer but the customers response does not affect...
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Currently, users can only upload files of 10mb or less when creating a service desk request. Is there a way to increase this number? I am using Jira cloud. Thanks
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This sucks I hate sites with no contact page anyone know where this is at? Opened new account and can't add any team members. In about 5 min I'm done with this site.
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Over the past few days we have experienced issues with making changes to the Customer Portal viewable statuses and transitions. We are unable to click on 1 transition to make a specific change to the...
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I'm not able to find the specific answer to my question. I've found loads of stuff about how Service Desk integrates with Jira but not a specific answer to my question which I'd like before I set off...
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User (customer) created from email in Service Desk become also part of Jira Software, how avoid this? there is no way to prevent that User become registered as customer, but with taht he have automa...
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Hi, Is there any OLA management within Jira, like there is for SLA management? Thanks Jenny
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Hi, I need to lock JIRA but dont close the service. How can i do that? Kudos,
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In Service Desk project allowed create users from incoming email. Each new created user get rights to Jira Software. How avoid this? New user need to be only Service Desk customer.
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Hi @AlL, In our Customer Portal "All request" function not showing all requests which are raised in the project. we have set the filter to all request type, requests raised by any user, any...
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Hi, 1. Can you please help to configure SLA based on prority , urgency and impact? 2. How to configure SLA notification send to service team and the users? 3. How to configure SLA time and m...
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HI, How to assign a ticket to a user who is registered/present in IM system but is not an agent/admin/ also not in the service desk team
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Hi, I am trying to import a CSV from my Zendesk to Jira. The only fields I am entering are requester, assignee and subject, which should import to reporter, assignee and...
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Hey all, I've been banging my head against this automation all day, hoping someone with a big brain can help me. To summarize my use case: I have JSD issues that need to be moved semi-frequently b...
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Hi, I'm very new to Jira Service Desk and have a question regarding incoming emails. My question: Is there an easy way to set up within Jira Service Desk to automatically send emails from specific u...
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I have an email account configured in Jira Service Desk so that emails sent to that email automatically create a ticket. It seems to only work randomly. So far only correlation I've noticed i...
924 views 4 0 Deleted user October 24, 2018 -
Hi! we would like to have a knoweldge database so that our users check if the question they are going to create already has an answer. The way it is working for us is that the "related alrticl...
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Hello, Does anyone know how to setup email notification to manager when their employees open a helpdesk ticket through email? For example, I send an email to helpdesk@wxyz.com, I would like a ...
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We currently have JIRA SD and Confluence under our belt. I had a few questions: - Does Crowd come with using JIRA SD for free or is it another entity with it’s own license? Would we need Cro...
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I've changed the notify me on my changes still did not get email from the issue i created.
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I have connected my service desk and confluence instances. I have access set to "unlicensed access". Customers in the portal can search the knowledge base and links will appear, ho...
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| October 7, 2025 1:55 PM PDT |