How do I setup Jira Service Desk to send historical comments in an email?

[John Chuma]

Good Morning. I am looking to setup Jira Service Desk to send the historical comments/logged work in a response to the client and vice versa.  I setup the mail handler and they are not showing up.

Please advise.

[Andy Heinzer · Accepted solution]

I don't know of a way to do this in the current versions of Jira Service Desk.  There is an existing feature request for this over in https://jira.atlassian.com/browse/JSDSERVER-5228

I would recommend watching/voting on that issue.  Should there be an update on how this can be done or some other work-around, it is likely it would be added to that ticket in the comments.

[John Chuma]

Thank you!