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Jira Service Management
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Hi Community, Can someone help me out with this problem? We need to automatically closed a ticket that is resolved for 3 days based on the calendar, (excluding weekends and holidays) How ca...
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Hello, we need to remove the whole Issue Details section (shown on the right side) when we send mails via the Email Button (Jira Email This Issue). The mail send by the agent should just contain the...
486 views 1 0 Deleted user December 12, 2018 -
Currently, my Atlassian account was created for JIRA and Confluence. Another colleague then created JIRA service desk under their own account. We are now at a point where we need to combine these und...
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Hi All - Can an auto response be created to the reporter comments - Example Reporter Comment : XYZ JIRA Auto Response Hi [Reporter]; Thanks for your ema...
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Hi all, Currently, my Service Desk doesn't send any notifications to the reporter but I and any other ServiceDesk users receive the notification that an issue has been created. I've c...
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We have deployed Jira Service Desk. Objective: to track, record and report on planned maintenance activities and hours vs actual Steps taken : Installed a trial of follow...
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Is there a way to get a list of customers that are using Service Desk in JIRA cloud? Thank You Jason
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We have several fields in the request type. We want to set few fields as mandatory and rest as optional. But the system isn't allowing me to change the field's properties. I have the admin access.
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Hello, I'm trying to translate the customer portal and request types with Jira Service Desk Server 3.12 but I can't see how. I've already translated the issues and the fields, but I can't fin...
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If we receive a ticket that we are unable to resolve we would need to assign it to a resolver. we would want to keep track of the ticket and close it down once they have resolved the issue.&nbs...
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I am not quite sure if that is supposed to work that way, but on a Requests page (the top right corner) - if I search only based on a fragment of the word (instead of full word) it does not seem...
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Hi, is it possible to create the author or the request participants from forwarded email? The idea is to forwarded the email from one account to mail account which jira server desk creates the issu...
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My PM does not like Next Gen
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Is there documentation somewhere that describes in detail what Jira plugin features are and are not supported on the JIRA Service Desk (JSD) Customer Portal? For example, velocity templates? Javascri...
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Hi all, I've been hunting around the community and I can't find exactly what I'm looking for, so thought I'd raise this 'noob' question. Basically, I want to produce a field in a change r...
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I want to exclude a particular email address from the field 'Request Participants'. Can someone advise a way? We create our issues through emails and thus the email gets automatically added to the R...
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I'm new to my role and responsible to implement and train users on how to enter client/users for Service Desk request support. Is there an How to Document that walks client s on how to summit request...
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I would like to have the widget default to a "Table of contents" and display a request type instead of asking a question. I would also like all KB articles to sort alphabetically by default.
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Due to compliance issues, there are times when we can't show the message contents to the customer in an email from JSD. But there are many times, when we are not including sensitive informatio...
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The incoming email HTML is not shown correclty while opening an issue via e.mail in Jira Service Desk. This is how it looks like: test -----------------> this is the written text of the em...
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Hi, We use the Server version of the Jira Service Desk, and now we are trying to create a public webpage for the Customer Portal. It is installed to our private server, which is not accessible for c...
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Hello, Here is our scenario: - Client emails a team member directly with a support request. - A member of our team goes into Jira HelpDesk and manually creates the ticket, setting the ...
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Hello, i have a customize resolution field scheme. he is quit simple. : only 2 values : Done and Refused. Actually i am not able to set by default the resolution according to my workfl...
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Dear community, we use the Jira Servce Desk for our customers. Several of our clients describe the problem that they can not use Firefox (latest version) to comment on tickets. They&n...
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...esk", "active": true, "timeZone": "Europe/Prague" }, "body": "statement1", "updateAuthor": { "self": "http://localhost/rest/api/2/user?username=jitusurve", "name": "user", "key": "user", "e...
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