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Jira Service Management
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Hi, I like to modify the approver during the waiting for approval. As a Service Desk Agent, there should be the opportunity to enable additional people approving a request in case of the ordinary a...
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I've recently created an abundant list of components to a project, and since it's quite a long one, I want agents and customers to be able to easily search components. The problem is, that the sea...
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Hello, we have the Jira version 7.0.11 and service desk version 3.0.11 and we have configured the backup through the Jira service desk application under services , however the backups and attach...
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Hello Team, While we are trying to search KB in service desk portal which linked with Confluence space. we can only get 3 KBs. but in confluence, there are more than 3 KB with the key word. Is there...
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Hello, I am using the standard JIRA automation to add a predefined comment when the issue is transitioned from status New to In Work. I am trying to reference some issue properties inside this comm...
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I got an error when I try to acces on portfolio page. That's the only one make this error. Any idea about this ? Please see below Exception details t is undefined t is undefined &nb...
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Hi, Can some help in how to add the table format custom field in jira service desk customer portal. If possible suggest some add-ons,. Regards, Pooja
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We reference https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-over-ssl-or-https-861253906.html to configure the SSL. Howerver, we couldn’t import the cer...
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Hello, I would like if it is possible to notify automatically to the customer, which agent is assigned for his case. This is because the treatment of the issue takes different steps with each respo...
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I am still new to Atlassian products so apologies for the basic nature of questions. With Jira Service Desk, my customer would want to create user profiles and aligned to their Support role - 1st li...
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Is it possible to move 1 post from current issue to a new id? For example ---- we closed a ticket, since it was resolved. A month later, client emails again with new question but under old ID, so it...
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As anyone using Jira Service Desk will I'm sure have experienced, if you have an "open" email address that anyone can email you get a certain amount of spam and other non-ticket stuff (I'm going to r...
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When a Jira Service Desk Customer tries to resolve an issue from customer portal he get an error message (see below). default/standard JSD workflow is used default/standard JSD permission scheme i...
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Can request template be customized? The current request template only includes topic/fault description, text box and attachement. Can more fiels be added?
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Hi, I'm considering to use service desk from Atlassian but I'm a little confused about the definition of an 'agent' which is important to understand because pricing depends on it. In my ser...
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Hi Team, I am planning for ACP-400 certification and hence intend to purchase preparation material for ACP-400 certification. However, I have some questions. As I understand, there is con...
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It seems the only way a JSD user can find an article is by randomly searching for words - is there a way I can publish the index of articles to a JSD user? Similarly, there are macros such as L...
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Hi JIRA Support, We have problem with mutiple branches shown in a JIRA ticket. This is happens in multiple Tickets with different different braches i could not identified what's the problem,...
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I have been unable to access in-world voice chat since June. When I open chat I see "Connecting to in-world voice chat..........". It scrolls all the way down the page since June 1st. I c...
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I have a local server setup with an evaluation copy of Jira SD. Love it so far... just one problem. As far as I understand it, to bring in a customer I have to add them as a user first (or i...
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I am trying to set up a page in my web site for support and would like to include the Jira portal page like the widget does, but would like to display the form the widget displays instead of the flyi...
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I am trying to use the Automation tools in order to trigger an event to occur in the case of an assignee change. However, I cannot seem to find a way with the list of available triggers for custom au...
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Hi, I have an exiting Automation Rule in Jira Service Desk that gets triggered when the Component value is updated. We tend to have more than 1 component value. When we try to update the Compon...
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How do votes work in the community and where can we view the totals?
Atlassian Community Events
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| Subject | Author | Posted |
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| 2 hours ago | ||
| June 25, 2025 7:43 AM PDT | ||
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| June 6, 2025 10:03 AM PDT |