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Jira Service Management
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I have created a "Team managed" type project. I need one of the request types to not be visible in the client portal. In the case of "Team managed" I do not see the permission scheme options that I...
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Hello, I am trying to add service stakeholders to an incident. I have added two service stakeholders to a service. Furthermore, I select the affected service in the incident, but the stakeholder fie...
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Hi, When connecting to the portal https://atbalsts.kultura.lv using FireFox, I get the message "We couldn't load the content in this help center". Login was successful using private window. With EDG...
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I referred the below article and tried with the mentioned script to create table. Article: https://confluence.atlassian.com/jirakb/users-unable-to-create-a-table-within-a-jira-software-description-...
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I have several columns Done Q1 2024, Done Q2 2024, Done Q3 2024, the columns have "Done status". After I place a card in such a column it dissappears, however, when i enter the cards name in the sear...
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I need help regarding Smart checklists now showing on my issue screen when I deep clone it from another project. Both projects use the same Issue schemes, and I made sure Smart Checklist is en...
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Hi @Atlassian Expert I have a question, we found several cases that when the user in our company (using employee email) tries to log in to our Jira Service Management Portal they will be blocke...
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Currently Zendesk does this and it makes it easier for the customer to submit a request without having to answer questions about their device, browser, operating system, etc. Our clients tell u...
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I followed https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api-integration/ and created a new Jira > Operations > Integration. On the integration settings/det...
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I am trying to create customer detail fields in Jira Service Management (JSM) using the API. I am using the following curl command: curl --request POST \ --url 'https://api.atlassian.com...
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I have created a rule to add on User story, custom field Developer Assignees (that is a field that takes multiple assignees) to the same value of the sub-task assignee but that field does not update....
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Our Jira receives requests from an older HR email as well as a service portal on our organization's intranet. That email is often included in company-wide communications that come through as issues, ...
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I have a few custom SLAs to identify bottlenecks in a process but the SLAs on an issue seem to disappear after a Stop Condition is met. Eg. Start counting time when... Assignee: From Unassign...
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I found this super helpful article in the forum to help write automation to send out the Customer Survey based on a specific resolution: https://confluence.atlassian.com/jirakb/how-to-customize-the-...
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Hello, I have a couple of reports created within our service manager project that are meant more for manager access. Unfortunately I am not finding a way to limit that access to only the project lea...
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We use Jira Service Desk to manage customer tickets/tasks. These tasks are separated into different queues based on the "Component" value, which is set automatically at the time of task creation. All...
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I would like to understand the possibility of assigning tickets using Automation Rules to People based on their Skillsets. For example: People object has the following Name: Rob Skills: A, B ...
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Hey Everyone, What best practices should we follow when setting up SLAs in Jira Service Management to ensure they reflect real business needs and priorities? Thanks
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I have the following rule set up to clone an issue from one project to another via a manual trigger. All the conditions are successfully carried out by the automation except for the last b...
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We just implemented Jira Service Management (Data Center) for our organization. While we had lots of training and demos, there are still things that our team members don't quite get. I was wondering ...
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Howzit everyone, Our IT staff currently have to manually capture a large amount of hardware data in our Assets database. When starting a new entry, Assets provides an option to select the data from...
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In my object schema in Jira Assets I have limited some object types to certain users by using roles. I have also enabled access to the object schema for customers so I can use some of the object typ...
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Hi Everyone, Hope someone on here can help with this issue! I'm trying to obtain the Help Centre URL from an issue on creation in an automation, so I can populate a custom field with the correct He...
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I am currently an Agent and Admin in Jira, with the capability to create JSM projects in Production. However, when attempting to create JSM projects in the Sandbox environment, I encounter an error.&...
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| 36 | |
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| 8 hours ago | ||
| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |