Not able to assign values in Labels & approvers field in JSM automation

[DollyShukla]

Hi ,

I have created automation flow like-
1. Manually trigger from alert 
2. Fill values in input form
3. Lookup table contains key-values for team name & team owner . 
4. log prints correct values based on above team name selection , team owner is picked. (everything works fine till here)
5. On create incident , name to add team name in Labels & team owner in Approvers field . This is failing .

Error is  same for Labels & Approvers -

Your request could not be created. Please check the fields have been correctly filled in. Please provide a valid value for field 'Approvers'

Team owner given as account id , name & email address not working

[Kai Krause]

Hi,

i think you have to do it in the JSOn-part of the rule. 

something like 

{
  "update": {
    "labels": [
      {
        "add": "Approval Needed"
      },
      {
        "add": "Review"
      }
    ],
    "approvers": [
      {
        "add": {
          "accountId": "user-account-id" // Replace with the actual account ID of the approver
        }
      }
    ]
  }
}

 The possibilities are here Advanced field editing using JSON | Cloud automation Cloud | Atlassian Support

BR

Kai