Not able to assign values in Labels & approvers field in JSM automation

[DollyShukla]

Hi ,

I have created automation flow like-
1. Manually trigger from alert 
2. Fill values in input form
3. Lookup table contains key-values for team name & team owner . 
4. log prints correct values based on above team name selection , team owner is picked. (everything works fine till here)
5. On create incident , name to add team name in Labels & team owner in Approvers field . This is failing .

Error is  same for Labels & Approvers -

Your request could not be created. Please check the fields have been correctly filled in. Please provide a valid value for field 'Approvers'

Team owner given as account id , name & email address not working

[John Funk]

Hi Dolly,

We need way more screenshots with details. What is the value you are putting in each variable? Meaning the code. You will need an email address or an accountId for the assignee to add to the Approvers field. 

[Kai Krause]

Hi,

i think you have to do it in the JSOn-part of the rule. 

something like 

{
  "update": {
    "labels": [
      {
        "add": "Approval Needed"
      },
      {
        "add": "Review"
      }
    ],
    "approvers": [
      {
        "add": {
          "accountId": "user-account-id" // Replace with the actual account ID of the approver
        }
      }
    ]
  }
}

 The possibilities are here Advanced field editing using JSON | Cloud automation Cloud | Atlassian Support

BR

Kai