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Jira Service Management
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Looking to queue on a board based on geographic locations. Using Jira Access and importing my entire user base using API to Azure AD. I'm mapping the AD physicalOfficeLocation attr...
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We need to have more icons for selecting for request types. Our designer created some icons and we want to upload them to the server. How can we do this? I found that we can create a record in the "...
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I have a user-defined field that I use with multiple projects and it is currently set to "Required". For a new project, I want to use this field but it not be required. I started down the path of c...
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Hi, all! I have a lot customers(Companies) registered on my Jira Service Desk portal. I'd like to know, if is it possible to create a kind of report based on how many tickets customers opened? For...
373 views 2 0 Deleted user March 26, 2020 -
We have a list of SLAs in our system based on issuetype, priority and an insight field with the type of SLA that was sold to the customer (silver, gold, platinum. When we create a new issue, we see ...
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Good Morning, Is there a way to add more than one "Summary" field when managing the request form? It seems I can only select it once. In the picture I have inserted, you'll see there is only one lis...
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When searching on the Customers screen, what user properties is it actually searching against? I can find someone with a username or email. Are those the only two properties it searches? &nbs...
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....public.atl-paas.net%2Finitials%2FS-4.png&size=32&s=32" }, displayName: "service.center", active: true, timeZone: "America/New_York", accountType: "atlassian" } U...
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...rganization-Network-Message-Id : 01d8ca1a-336c-4bcf-01f6-08d7d164f02d • X-MS-Exchange-Organization-SCL : -1 • X-MS-TNEF-Correlator : • X-MS-Exchange-Organization-RecordReviewCfmType : 0 • x-ms-public...
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Hi All, I am not able to create the SLA Report as what parameter i need to add so that i will able to generate the reports. Regards, Uday
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Sending query: project = "IR" and (###TFS4JIRA###.JIRA.Status = 'AWAITING SUPPORT ACTION' or ###TFS4JIRA###.JIRA.Status = 'CLOSED' or ###TFS4JIRA###.JIRA.Status = 'WORK IN PROGRESS' or ###TFS4JIRA###...
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Hi, I searched the articles in community already, it seems that we're not able to modify mail content, current the mail is "Almost done! Follow the link below to finish signing up to StarvR. For s...
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Hello, I have a next-gen project and I can see there are custom fields with the same name. I using a plug in to find out. But I can only see one of each within Next-gen. How can I d...
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I don wanna have option to select 1 of 5 options os prority in Jira. I just wanna to show 3 basics. HIGH MID LOW. How can i hide others options. But, i cannot delete other because Other projec...
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Is there a way to link 2 Confluence knowledge-bases to the knowledge base to a service desk project?
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Hello All, We have a request form for purchase that requires the approver to select whether the purchase will use one of two accounts. Is there any way that the ticket can be modified by the approve...
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How do we move the custom report up my queue?
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Hello, i just migrate my help desk from Help Scout to Jira, but the Queues is shown with a bad month. However the date is ok into the ticket .
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Amazon Connect is a cloud-based call center host on AWS infrastructure. Are there any integrations with Connect and Service Desk? I know we can use lambdas and webhooks to make the two systems talk, ...
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Como puedo enviarle un adjunto a un cliente, desde el detalle de una incidencia
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We are using Enterprise version of Jira Software 7.12.x (Server). We want to use the Automation for Jira (by Code Barrel). is it by default available on 8.5 enterprise version? If not, when will it b...
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New to Jira: Need help from an expert to help me hash out HelpDesk processes. I'm all about streamlining processes and being hands-off when possible. I'd like to become more familiar with Jir...
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I'm following the documentation instructions to create a new workflow from scratch, but I don't see that option. When I go to Admin > Project > Workflows> and click "add workflow" the only o...
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I configured a service desk to receive emails I also have a "Contact Us" form where customers submit inquiries that are received in the same email the reporter of these tickets received from the co...
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I created a new workflow and now want to notify Reports automatically when the status get set from e.g. OPEN to DONE. However, I did not find any suitable documentation.
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |