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Jira Service Management
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Hi, I try to get the service team / agents notificated when a new ticket arrivies. So far I can only add the Author or customer in the notification but cant drop in a agent or team. I also ...
334 views 3 0 Deleted user April 9, 2020 -
Hello, I was asked by my consultants and the customer to change the sort order of comments/history in Jira Service desk so . I followed the instructions below but nothing changes: nJira se...
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Hi all, I'm trying Jira ServiceDesk on premise and have Device42 on other om premise server. I failed to make working Device42 Connector in my Jira SD : status is "Failed to scan". I tried with di...
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Hello We have fixed the original problem and are now receiving responses to tickets, from customers. However, we would like to know if we can access our Atlassian Account anywhere to f...
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How to block attachment direct link if user is not logged? Is you copy attachment link and posting in social media and result: attachment will be watch everyone. How disable this?
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When a customer requests an email via the Jira Service Desk, the company's image arrangement changes due to the narrow service desk description space. Is there any solution?
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Can you provide a specific maintenance calendar for Jira as the confluence page does not list any schedule details or have any links to access more information.
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We have different request types under a project and each request type will have a different screen for customer portal and agent portal as well. I have created a single screen for the project and ch...
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Hi, We're seeimg this issue with v8.7.0. The sign-up screen shows a captcha, but with no way to enter the captcha text. Refreshing the page does not help. There are no errors for this page ...
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The table collation: 'utf8_bin' is unsupported by Jira. The Database collation: 'utf8mb4_bin' is sup
Health check problems detected: Database: The table collation: 'utf8_bin' is unsupported by Jira. The Database collation: 'utf8mb4_bin' is supported by Jira. I solved the issue that follow ...
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If a JIRA service desk mail is received, the page layout is incorrect. The image also looks big. How can I see it like the original? normal image abnoraml image
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We have 4 Service Desk agents however we are being charged for 6.
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I inherited the administration of an instance of Jira Cloud which had the ServiceDesk plugin installed. After some review, we discovered that a simple Jira project would have met their needs - they w...
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Need to create alert of notification for comments added by customer for queue owner
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Setting up a software new user. looking for a simple help desk setup so that a customer sends a email request for support. We assign this to an agent. The customer is advised by email. We set the ...
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All customers can't change ticket's status, just users on my organization be able change. It is possivel customers change ticket's status too?
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I'm creating a queue for Customer A I just want all tickets from Organization A (regardless of status) in the queue I have the filters set at: reporter in organizationMembers(A) AND resolution = Un...
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How do I do this: When creating/editing an issue you can specify a level of security for the issue."
If I create a security level issue how do i associate it with a specific issue that I have created in Jira Service Desk?
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Hi, In an automation (the new built in automations, not the old ones.) I am attempting to set the Assignee to a ticket to unassigned. Immediately after that I am attempting to assign the tic...
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We would like to somehow group our (internal) customers by Departments for more useful reporting. I could not find anything in the documentation relating to customer tiers or groups, adding ...
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I recently created a new customer and product. When attempting to select these during issue creation they do not appear in the drop down
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I need Service Desk automation to assign an issue when a custom field changes but this trigger is not available. As a workaround: Step 1. Create an "AUTOMATION FOR JIRA" rule that ...
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we want to set a post function in the workflow to copy/move an issue from a JSD to an another project based on the customer request type. We know that we could use the Project automation...
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I am 100% new to Service Desk and we are looking to start off using Service Desk as a Change Management tool. I am wanting to setup an approval process that depending on the Change Category (ie. Serv...
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Can't find it anywhere. Documentation is useless as usual.
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| Subject | Author | Posted |
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| August 12, 2025 8:27 AM PDT | ||
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