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Jira Service Management
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Hi Guys, maybe its a simple question, but how can I enable all the other Request Types to be chosen when an e-mail request arrives? All the other issue types, I'm able to change the request t...
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Hi Guys. I am by no means a power ServDesk/Jira user. I'm reasonably technical but relatively new to Atlassian products. I have been setting up a Sandbox/Demo of a Service Desk Project t...
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Hi. I "installed" the Jira Service Desk for evaluation after starting with Jira Software while on the cloud, and 4 Trusted users were automatically added to the Service Desk Agent user list. H...
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Part of our process invloves cloning service desk tickets to a scrum board where the service request resolution requires a user story be added to our backlog. As an Admin I can navigate the lin...
375 views 0 0 Deleted user May 6, 2020 -
Nothing is displayed for the widget. It is definitely enabled. No console errors are logged (Chrome or Firefox) JSON can be seen in the Network tab of Chrome or Firefox for a GET to htt...
963 views 2 0 Deleted user May 6, 2020 -
Por favor indicarme como puedo eliminar un cliente creado de prueba en jira service desk
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I have the same question as the OP - see screenshot. In my case, clicking "Save" does nothing...how do I recover the unsaved comment?
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As we build out our JSD solution, some of our field agents are opening tickets on behalf of customers. They have internal access already to Jira/JSD and I have added a few to the 'Customers' li...
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I am setting up a new service desk project. When I added an organization, the site prompted that this organization exists in 1 other project. When I added users to that organization, the site prompte...
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I'm creating notification emails in Project Automation and trying to put the issue description in the email. Using the {{issue.description}} smart value works, but the email always includes {color:#0...
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Hi! Please, tell me how to add the approvals module on the portal(Like in the screen). We add field and change status, but this module is not visible.
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I'm creating some "Request types" for my company, but it's quite hard to understand how can i add fields, for example how do i add a date field to the form? Thank you all
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Hi i would like to add more Request participants to a ticket in our help desk
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Hi! My client have a month cloud licence for severals Atlassian Products (Software, Service Desk, Confluence). He whant to set an alert when the amount of user reach a certain number. He want to ma...
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I have created a manual automation rule that sends a http request to an external web service. The external service responds back with some data that I would like to use in a scriptrunner script that ...
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So, I would like to re-use some costume fields in several issue types to avoid having too many of them. Obviously on the user end of things I can edit their names as much as I want, thus making it ea...
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Hello I have certain request types that are immediately closed, with a custom email notification to the customer. I want to stop both the Request Created & Request Resolved notifications from b...
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When customer issue are being created as private request, out agents can`t see which organizations the customer is from. We have named all our organisations by "name + ;;; + ID"&nb...
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I would like to set up an email channel from one of our email accounts. I've gone to the email settings section but the ability to connect a custom email account is greyed out. There's no guidance ar...
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I must be missing something simple. Using organizations I can make issues visible to customers but they have no access beyond commenting. They can't vote. There is zero point in our small team votin...
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Is there any way to automate something if a issue is moved? In this case: If an issue is moved from Project A to Project B and no request type is set, a default should be set.
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We have Jira SD connected to our Active Directory. I need a custom field that lists a subset of AD groups filtered by OU. So we have AD groups Group A, Group B and Group C. I just want the field to ...
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Is there anyway to extend expiry time of invitation email in jira service desk? We are on v7.13.12 and are running jsd in azure. Any help would be much appreciated!
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can you use a property to get a issue type to move to specific portion of your workflow when there is no validator that will work or condition? Say I want to make specific issue go down this p...
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I have two custom fields that can't be erased for some reason. Every time I try to erase them, they look like they're erased but they keep coming back. They have no context or association at all to ...
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