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Jira Service Management
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Trying to add Queues to a project. Many of our other projects have Queues but I now need to add Queues to another project. I have searched and fumbled around but I haven't found an option for a...
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Hello After Re-run Jira Service,Dashboard(private or shared) of some user doesn't shown,screen is white and there is not any information in this screen ,even any gadget in dashboard screen, and das...
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Hello, Although, i see e-mail "No problems found with email settings configuration. Successfully connected to the specified email server." notification, can´t receive unfortunately e-mail. ...
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How do we enable email address verification on the Service Desk Portal or is this even possible? When users email requests into our service desk for the first time they receive an email veri...
354 views 0 0 Deleted user April 8, 2020 -
I have a lot of customers working with a contact form on our website. The problem is, that i want to reply to the "reply to" e-mail and not the senders e-mail. I found a plugin on the jira store but ...
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{ "update": { "comment": [ { "add": { "body": "{{comment}}" } } ] }, "resolution": { "name": "{{resolution}}" } , "transition": { "id": "{{transition_id}}" } } &nb...
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I have created a project on Service Desk and various request types, each one automatically assign to a different team member. Can I automatically assign two team members to one request type? O...
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Hi, We have an organization in our Service Desk that want to know where data in Jira Service Desk is stored. It's one of the authorties i our country and they don't want to know the exakt geografici...
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Hi, I'm having trouble with formatting Insight (Mindville) fields in smart values. I'm using Automation for Jira to send an email with a smart field like: Business Unit: <b>{{issue.customfiel...
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To save time, we have cloned some similar tasks. Now the start and end dates of the clones must be changed as we have some changes inside our project. Unfortunately the start and end dates can...
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JIra Service Desk 'Due Date' field does NOT display Time i.e. no 'Due Time'. I want my users to be able to submit a request and set BOTH a 'Due Date' and 'Due time' - ideally in the ONE fiel...
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Hey Guys, I want to show the attachements of a task in JIRA Servicedesk Portal on the right sidebar and not only within the content is that possible? Why I ask you: When we create a task we drag n...
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Hello, I'd like to set up my service desk with a different auto-response when The team is on off-hours or holiday. For example - If the service hours are 8 am to 5 pm, I'd like to send a different r...
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Dear Experts, I'm studying a CAPA system requirements. Suggestion is to use JSD where workflow needs to follow 8D (https://asq.org/quality-resources/eight-disciplines-8d) and 4M1D industry methods. ...
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Hello, We are using cloud hosting. I am trying to setup the approval process in a workflow in Jira. Based on the document online, I need to associate the request type to the issue type, but p...
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Hey everyone, I noticed that when you get an approval email it on the email through webmail I see extra buttons that I don't see when view from outlook. Also I don't see any...
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Trying to create a new queue in Service Desk and I add "Request Participant" in the "Filter By" but when I get the dropdown to choose users it has "customfield_10025" and shows no Users.
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I see if i create a org and add a bunch of people into it, they can all see each others submitted tickets in the customer portal. But is it possible to let one customer (a manager) to see all of the ...
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I want to implement JIRA service Desk (cloud) for our internal users who will act as customers. We will have 5-6 agents to support around 200 internal users (customers).
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My company has many departments that manage their own FAQs and "how to pages" in their own Confluence Spaces. We understand the Knowledge Base articles for the Service Portal are limited to 1 ...
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Hi everyone!!! I have this issue that I can't solve it. We need to change the portal name for a project. I have changed the name following the path project setting &g...
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Hello, Does anybody experienced any problem with interaction between 2 different Jira SD instances? Use-case: there is a 2-levels customer service desk, each level implemented using a different ins...
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Are Sub Tasks not available for Jira Service Desk Next Gen?
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I turned on our Service Desk today and the email route was working at first but it has since stopped. Is there anything that I should update? I've already checked the setting below:
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We recently switched to Jira Service Desk. Due to a lot of our request types being associated with specific workflows and automation, we require all our tickets to be created at the customer portal ...
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