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Jira Service Management
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Hi All, I am looking for the value of "Reporter" field to fetch in a JQL to fire, so that it can find the related values and provide. Is there any way, script runner would also work.
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When setting up an Automation to assign issue to active sprint upon issue creation, I can't find and select the actual sprint for our Next Gen project in the drop-down list at all. The list only dis...
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We would like to give access to external customers to one of our confluence spaces what is the best way to achieve this without giving full access to other projects?
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Hello, is there a way for customers to get an email notification when they follow the issue? I don't see any possibility to set this.
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click on forgot password "Unrecognized field \"csrftoken\" (Class com.atlassian.servicedesk.internal.rest.requests.ForgotPasswordRequest), not marked as ignorable\n at [Source: org.apache.catal...
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Hello all, how can I remove the grey bar in the email template? We do want to use the email as notification of a call but we would just like it that employee's can answer the email. Made a good templ...
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Hello all, My team was mostly using Service Desk for internal and we have set up the customers permissions to Anyone with an account on ........ But now we need to have an extern...
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Hello community, I just want to know when the feature "?OldIssueView=true" in the JIRA incident's url will be definitively removed to JIRA's project. I ask that because i have some robot a...
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...pon restart: com.opensymphony.module.propertyset.PropertyImplementationException: SQL Exception while executing the following:SELECT ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, propertytype FROM public...
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We want to use Jira SD as single point of contacts and have created queues to handle this. We have some resource mailboxes and email aliases we have to be able to use with Jira SD. I know you ...
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I would like to do some "data patching" for some old record since I have updated some logic of the workflow, can I get a timestamp of previous issue status? For example, the workflow like O...
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I would like to import my current MantisHub issues repository to Jira. Is that possible while maintaining issues history and attachments?
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Hi, I'm having issues with showing newly created SLA in Service Desk. SLA's are created and have time, calendar etc set up. However, when I go the the SLA drop down list on an issue those new...
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Where do I find the "Relaed knolwedge base article" and how can I have that change the status of the ticket to Resolved state?
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My customer asked me to change the name of the service desk from Despliegue de plataformas to despliegue de plataformar + [company names] the thing is that I can't find where to change that. Is ther...
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I'm using the xxx.atlassian.net/rest/api/2/request endpoint to create tickets for events we receive through some monitoring triggers. We added a custom field called "Assigned Owning Team", but I can ...
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Some user do get the welcome email when added to a project as a customer, some do not. All have identical email domains All have been entered as users For those that didn't get an email, deleting ...
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Hola buenos días.. Necesitaría saber en que tablas, de la base de datos de jira, se encuentran los datos del SLA configurado en el Service Desk, para poder exportarlo a Power Bi y poder arma...
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Hi, We're using Jira 7.9.2. Is there a way to set up Jira to notify the assignee as soon as an issue is created?
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i want to set these item: each user must be see issues that related to their customer and other issues should be hidden for that user how would i do for this situation? Thanks for your guidance
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We want to integrate our existing G Suite user directory with our Atlassian site (Jira and Confluence). Jira Service Desk and Jira Software has been running for a few months and users have been adde...
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Hello! Need your help. I have 65 issues with status "to deploy" How I can change their status to "closed" at the same time instead of change status for every issue
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Hi all. 1) Is there any possibility to move the different Jira Service Desk Boxes on the customer Portal. E.g. I attached a Customer Portal Screenshot from the web. I want to move the "IT System De...
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Custom fields that are multi line text fields have a very small column width in Jira Queues, making them very difficult to read. Is there a way to increase their column width?
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I have a template Service Desk project that I use repeatedly to speed the creation of new projects. Lately, I have not been able to pull that project up when selecting "Share Settings with Exis...
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| July 11, 2025 4:42 AM PDT |