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Jira Service Management
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The following Additional Fields code doesn't work; { "update": { "Request participants": [ { "add": { "name": "xxx@xxxx.com.au" } }, { "add": { "name": "xxx@xxxx.com.au" }, }, { "add": { "...
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Hi I think we're having a similar issue. We use Jira Cloud for our IT tickets and when I use the "share this issue by emailing to other users" option the link that they receive fails and take...
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when adding customers to a project..is there a way to tell if they have activated their profile after getting the invite. Often some customers do not quickly activate their profile and thus the do no...
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I keep running out of emails on the free plan. If I hook up my own email server will that fix the problem or do I need to purchase a plan? The only issue I have with purchasing a plan is that we a...
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How can I restrict JIRA software users (that are not service desk agents) from adding internal comments in Service Desk projects? I created a group for certain managers to Browse Proje...
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when creating a ticket at the '' type '' level, I would just like to keep the types of tickets and not the types of requests.
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Hi, I need help, as I have 1 project from which I recently stop seeing the Time logged. Compared the configuration with my other projects and I see everything the same. Anyone has an idea what have ...
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Tenho esta automação porem ela não respeita o calendario nem o sla https://weon.atlassian.net/servicedesk/admin/TICKET/automation/ruleset/40
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Hello everybody, I'm using Jira v7.10.1 and try to use diffrent SLA. We have different customers with different SLA. We organize the Customer in specific organizations. The problem is the SLA don't ...
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I found documentation for a plugin referencing Validators in Project Settings > Workflows, as well as Jira SD docs for the same. When editing a workflow, I see no link under any of the workflow s...
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Hi, We have recently implemented Service desk for our JIRA cloud. In that we want to provide a portal access to the particular domain. How we can implement this. Does anyone have any experience wi...
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@Manon Soubies-Camy Hello, please what is wrong with my query? project = XXXX AND issuetype in (Analysis") AND >= "2020-01-01 00:00" and created <= "2020-01-31 23:59" AND component = ("D...
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Whenever I edit a customer's response (I do this every now and then to remove email signatures and extra linebreaks, so our requests require less scrolling to get through for our agents) the comment ...
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Hi, We are experiencing an issue in that when we export our jira service desk issues so that we can run analysis on our sla times they are formatted in such a way that makes this difficult to do. We...
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Dear Community, I tried to find the solution but unfortunately, I couldn't. Is there any way to block notifications sent to participants? We use "email request" function to track our email convers...
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Hi, I am trying to figure out if there is a way to clone an issue via listener or jobs using script runner. I am using the code below but I am getting an error message saying that there is a ...
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Hi I'm trying to follow this guide https://confluence.atlassian.com/servicedeskcloud/configure-field-layout-in-the-issue-view-975038911.html as I need to change the layout of how fie...
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We would like to have two queues set up, one for customer issues and one for internal employees request. How can we achieve that? Basically we don't want customers to see the option in the help cente...
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Hi, I have created a request form that when the customer completes and submits, it shows up in the agents queue with the Organization field completed. Perfect... The same request form, for agent vi...
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Hi, We are using JSD as a classic helpdesk. At the moment we have a few customer request types (General IT Help, Purchases, New Internal/External Employee, .. ) and a few issue types (ToDo, IT-Help...
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I have configured a custom email address to a service desk project. While a ticket is getting created when a mail is received on this email id, any reply from customer to the same email sent from jir...
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Hi Team, we have a custom field type of checkbox lets say A and has three option X, Y, Z if the user selects the option as X then the value in the other custom field lets say P should be stored as ...
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i have my service desk project with customer permission "Customers who have an account on this Jira site". 1. I read that by this permission , Jira software users will be added to servic...
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We're planning to deactivate Jira Service Desk cloud. We've got Jira Software cloud, which we're keeping. We have three classic Service Desk projects we'd like to archive for future reference. What's...
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I have been using JIRA for our internal project management and software development for years, I am now looking to migrate our help desk to JIRA Service Desk from FreshService. I have been reading a ...
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