Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Number of agents on Service Desk

Hiba Jahanzeb
Hiba Jahanzeb April 8, 2020

We have 4 Service Desk agents however we are being charged for 6.

Answer
Watch
Like Be the first to like this
313 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Champion
April 8, 2020

How are you checking for total agents? Can you go to Jira settings > user management and search for users by application and choose JSD?

9BF0D459-CA96-47BD-8BE1-28E648A981F3.jpeg

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Notice at Collection Terms Security