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Jira Service Management
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We have premium JSM subscription in which we are very much looking forward to using AI. But the issue with the Atlassian AI is the Rovo chat actions cannot be controlled. We do not want users t...
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I'm trying to enable public access to a Confluence space linked to a Jira Service Management (JSM) project, but I’m running into some issues despite following the available documentation. Goal: ...
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The Journeys feature in JSM is a perfect solution for some of the recent discussions we've had, requiring involvement from multiple projects and automations based on status changes. On some of the wo...
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I am trying to send an auto reply when a user does not respond within a day. When I look at the audit log it runs every day around 1AM but always states 'No Actions Performed.' Can anyone take a look...
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We use Jira Widget & APIs for submitting tickets. When new employees submit the ticket, they are not fully set up and are required to set up their password to receive the updates on thei...
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I have a change request that will affect over 50 different sites (each is listed as an individual Affected Service in our JSM project. However, when I try to add each of them to the request, it pre...
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Hello Team, I am trying to create a Virtual Agent and want to extract a user response and use it further in the Intent flow. For example, I want to ask Application name user need access to and ba...
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We are trying to roll out Jira Cloud and the Okta Chicklet for the Jira Cloud app is not very user friendly. Is there an updated version?
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I think I may have gotten the cart before the horse (proverbially speaking). My goal is to sync to EntraID with JIT and SSO. I setup a sync from Atlassian JSM to Azure EntraID, Then I set...
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Hi All, I tried a query in ROVO to analyse last months issues in JSM (around 1400) and provide a summary table with keywords/categories and the number of issues for each category. It took me a bit o...
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Pessoal, bom dia! Estou usando o JSM e criei uma Solicitação com o nome "Chamado". Inclui o campo "Itens associados" no esquema de tela, porém, quando edito o layout da Solicitação "Chamado" e vou e...
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We need to create some ruler about Validate to ruler to workflows
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Can we use intents within Jira for emailed issues? I want to be able to use an intents to respond to tickets that are created via email. The documentation for intents is fairly vague and so I can't f...
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Hi Atlassian Support Team, We’re currently using the Jira widget embedded in our web application. As of today, September 10, we’ve noticed that it is not displaying when accessed via Chrome. Can yo...
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Hi Team, We have 'email' opsgenie integrations which now shifted to JSM. When I checked, the email address section is with '@opsgenie.net'. Do we need to change that or recreate as Atlassian already...
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Hello, Our contract with atlassian has been over and they deactivated account. Now I should buy again and activate account. How do I make it? Additionally, we don't have username account. (don't kn...
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Hello Atlassian Community, I am setting up an automation rule in Jira Service Management Cloud to send an email when a request moves to Waiting for approval. My goal: Notify the approver by emai...
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JiraServiceManagementで特定のリクエストタイプの公開制限を柔軟にコントロールしたいと考えています。 ※JiraServiceManagementのUI上では「制限事項」となっている箇所。 /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttypeですと、 「restrictionStatus」で「op...
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We are looking to setup new workflows for a project and the owner of the project wants to know if we apply the new workflow to the project that will update in the existing tickets as well. Specifical...
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I would like to create some kind of automation where whenever a specific ticket gets created in JSM that a specific user becomes a watcher automatically. Is that possible and if we can add some kind ...
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Hello community! I'm creating a project in a JSM instance and have configured the SLA as follows: "Ticket category" = "Service requests" OR "Ticket category" = Incidents And the priority is: High...
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We have Ansible in our environment but are curious what uses might work better through Jira Edge Connect. Looking for any existing examples of common repeatable actions the community has in place.
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Evertime a client answers my email the respond won't' appear as a jira coment, but when I or someone in the team does it, it works. I tried to change the incomming email settings, but it still not w...
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I have admin rights to JSM, and reviewed the instructions to do this task, I am not finding the option for portal only customers to get to the option to Edit Full name.
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Where can I open a ticket in Atlassian for a problem in Jira service mangement?
Related collections
Atlassian Community Events
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| September 26, 2025 9:05 AM PDT | ||
| September 9, 2025 11:40 AM PDT |