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Jira Service Management
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Question: In jira Service Management, we have a request type configured with an email channel, where any request sent to a specific email ID is created as a Support Request ticket. The same request...
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I have some safety checklist audit forms we will be having staff submit through our portal. These contain a bunch of Yes/No/NA responses. I would like to use Rovo to parse the form, and for an...
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We are looking to add a section of our end user portal inside JSM with the following fields. Where in JSM would we make these changes and would it be possible to make a drop down menu to select the c...
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I recently created a JIRA Service Management space (Team Managed). I would like to use Organizations field to categorize requests based on customers. I added multiple Organizations under JIRA Service...
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We are importing users from Entra using the Pio software tool. We want to show extended user information in the ticket. I have created a customer field that is an asset object field. When I set the f...
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Hello, When a user requests a certain type of service within the portal, a specific form is presented to them asking if resources have been engaged. If the user chooses 'no' via the form submi...
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Hi all, I’m encountering a problem with a Jira Cloud automation that recalculates “Consumed Hours” in epics based on worklogs from Tempo. I suspect there’s a bug or misconfiguration, and I'm looking...
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Hello, we were always able to create tickets via Outlook: We would receive an email, forward it to a specific distribution list, and a ticket would be created automatically. However, this no lon...
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Under the "People" section in a Jira Service Desk (Data Center) issue there is a field named "Groups" that I don't know the purpose of or how to use. When I edit it and attempt to enter a value, no m...
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I've inherited a Jira instance as an IT ticketing platform, and trying to kick some bits into a better place as an interim. One of which is adding a scheduled reminder for when tickets haven't been ...
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Hello, In a space with approximately 1,500 tickets, I have a ‘Buildings’ field that is a drop-down list. I want to copy the content to another field called ‘Buildings V2’, which is an asset field ...
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After recent updates, there is no option to manage customers in the Jira Service management and no option to assign them organization. All is complete mess now.
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Followed this article and created all my organizations and then setup their email domains. https://support.atlassian.com/jira-service-management-cloud/docs/use-email-domains-to-automatically-group-c...
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I want to clone a JSM work item into a Jira Bug ticket so our R&D team can work on a separate case rather than directly in the work item. Do I need to change anything in the settings? I'd appre...
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Error Message The field customfield_10085 is not valid for this request type Problem . What I’m trying to do : I’m integrating Jira Service Management with my Node.js backend. I want to add ...
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I lost my entire instance today and was given some Product Discovery. I was given back my original licenses and told to wait 24 hours. I got no answer or reason for why this happened.&nbs...
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I have a team of people responsible for general client questions and complaints (Team A). Sometimes this team will be on the phone or video chat with the client and find the client needs to work with...
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We have JSM data center version 11.1.1 Are boards an included feature? If not, do y'all anticipate that in an upcoming release?
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In Url field only company domain to be accepts,should restricted other domain.please let me know the steps to change.
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Hi, I would like to create a new Request Type that reflects the request source, such as Slack or Microsoft Teams. In the issue list view, there is a “Request Type” column on the right-hand side. Fo...
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We have a global automation being set-up for a year. Suddenly it is not working. Checked the audit log that it did not execute starting from yesterday (05 Jan), even we have the work item match...
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i havent received my payment yet
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I need to know the best method for writing customer data from our CRM directly into our service management space.
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We have recently transitioned to Jira Premium. Some of our users are now reporting a loss of access to the Jira Customer Portal. Upon checking, their accounts still exist. Sending a new invite create...
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Canned Responses are no longer visible in individual Jira tickets. Did something change? And is there anything I can update to have it reappear back in each ticket?
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Atlassian Community Events
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| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 8:40 AM PST |