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Jira Service Management
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Hi there, I have an issue with description field. I want to take the value of Hiring Manager: John Smith from the description field and assign this issue to the hiring manager. In this example...
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Hi, I am trying to find the location of this email template so we can customise it. It is not in the normal client notification section against the project. Is it possible to customise this, and if ...
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Hi All, Currently we have shared actions in Jira JMWE Workflow to populate the Smart Checklist items for specific Jira Company Managed Project Shared action has Set Property value that will update ...
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Looking to connect Entra Users Via the Entra Adaptor. We are having some trouble with the config and being able to get to the point of either testing the connection or running the first job. We do...
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Hi, i setting up a Discovery Import and are setting up on one line that i cannot explain . In applications import and in Data Source i found this Hosts connected , its used to setup ...
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Environment Jira Service Management Cloud (Premium) Native Assets (formerly Insight) enabled What I’m Trying to Do When a sub-task with two Assets fields: Employee (customfield_1...
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I created a Custom Field with a Type of 'Participants of an issue.' I need to send this field info via webhook when the Request Participants change because sending that Smart Value only provides the ...
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I'm trying to start a free trial of an app (Power BI Connector by AppFire). However, every time I click on "Start free trial," I receive the following message: "We ran into a little problem...
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As I continue to build out portal categories, I have been wondering when should I be using Forms? I know when you need to make some fields dynamic, you need to use forms. However if I don't need them...
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I am starting to look into the Virtual Service Agent options in our Service Desk. I like the idea of a chat that scans our Knowledge Base, which is already extensive. The issue I am running in...
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We are software company with many clients. We have implementation projects with our clients and a service desk for after they are live. In theory, we should use JSM and the service portal to t...
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Hello, I have a confluence space which has our complete product documentation well structured into folder, pages and sub-pages. After linking the space to JSM, the result was not what I expected. ...
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Hi there, I'm new to Jira Service Management and hopping someone can help me with this. I want to prevent just anyone from creating new accounts in the help center. The goal is to limit it to our ...
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Hello! I am very beginner and I am trying to solve my problem. I am not able to copy fields from a project to another one. Here is my scenario. Request is made in project #1 with a form.&...
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Hi, I'm new at using the data manager in the Assets feature. I managed connect Intune using the INtune connector and collecting data about the client and client HW (like available storage in bytes ...
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Hi, I have objects (instances) assigned to an object type (for example: "apple A" assigned to "apples"). I want to now move the object type "apples" underneath an object type called "fruit", and ha...
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Trying to consolidate tasks, change requests, and some support requests into an easy to understand timeline and capacity view that’s based on hours assigned in a given timeframe per agent. I’ve foun...
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I'm searching for the ways to enchance the Jira performance. Sometimes my system has slowdowns and it is caused by Connection pools and pools' configuration. I can increase the pools number to 40 as...
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Filter all assigned Work Items of the current user using a dynamic filter with the custom group pick
Hello, Currently, we assign Work Items to specific Groups. Each group is associated with a custom field, Service Desk Group, of type Asset Object called Assignment Groups in...
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1.If i have already updated the customer details field for a particular customer and if the same customer raises a new ticket whether the customer details which i have entered already will auto popul...
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Installer downloads for JIRA SM version 6 to 9 are missing in the download archives. I checked JIRA core and same versions are available. Are they removed or there is a maintenance/bug happening?...
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I am importing compute objects from Data Manager into a schema in Assets. One of the object types in the schema tree if the full os version which is an attribute of the host systems. I'm having an is...
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Hello! I am creating an Epic with a series of stories that block one another. I'd like to use automation to schedule these issues. I have ten tasks, blocked by one another. The first task blocks th...
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I'm working with Jira/JSD 9.12.x Assets, with ScriptRunner 8.45.0 I have an Asset Object that has an attribute of type Status. In an Automation Rule I have successfully used the action "Look...
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Hello All!! Some months ago (March to be exactly) I have created an automation that reopens a form when certain condition is met. It worked since then until today that it failed with ...
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