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Jira Service Management
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For our offboarding tickets, our resolution due date is +3 business days post leaving date. Our HR team can log a ticket 3-6 months in advance. Our old system allowed us to amend the SLA due...
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Good day, I am trying to setup Jira Cloud with Okta for customers using the portal, I have setup the SAML in Jira and Okta but its not working. If I log into okta directly using a test customer wit...
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I've been using Jira Service Management for a while now, and when I send an email with a request, the auto-reply inserts a link like the image “view request” or “Turn off this req...
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Hello, It seems that email notifications to my address have been blocked due to a period when my email wasn't functioning properly. During that time, many bounce-back emails occurred, which led to J...
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Does anybody have a good Assets object schema they can share for tracking software and licenses?
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I have a service desk that should be using my default issue scheme. My default issue scheme allows subtasks. However when I click the create button in this service desk the option to crea...
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I need a well-structured payload for making a POST request via the REST API to create a service request in Jira Service Management (JSM) Cloud using Groovy script. When I try to send, I always get...
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Hi, Query 1 - We want to incorporate all documentation related to the team activities into JIRA workflow. Currently our teams are storing their documents outside of Jira, my question is whether Jira...
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Hello, I'd like to create an automation rule to transform/move/modify a “Service request” ticket type to an “Incident” ticket type. Could you please help me with this action? Here's a screenshot o...
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For the past two weeks, this has become a major issue. Previously, tickets were being created despite the presence of a Mail Loop Detector. Since we forward requests: From: license@company.com T...
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I am looking for an automation rule to compare a form smart value. If the condition is true an action must be started. I have made the rule below, but it doesn't work. The form field is a s...
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Hello, How could I restrict a Jql to 10 issues ? Regards, Guillaume. Mackowiak
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I am creating a JSM Automation in which I need it to edit a field called "Team". However I have 71 fields which have the word "Team" in them, and more than 50 of them start with a word other than "Te...
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Hello, Despite my extensive research on the subject, I haven't found anything that matches my request. I would like to ask you to help me with one of my projects. My goal is simple: I want to creat...
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Please sorry for this question, can someone educate me on how jira works, how to use jira solve problems even the ones associated with the pi networks app, because I see a lot of people who are looki...
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I am working on a service project with four levels of issue types: Level 2 Epic Level 1 Epic Story level Sub-task The issue I’m facing is that I can't configure the screen for the Sub-task iss...
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we have some custom fields, we need to hide it from customers but visible to agents in issue view screen.
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Hello - I'm back again! I have a few select list custom fields. I've built automation to assign a value to another custom field depending on the option selected. I have another custom field where I a...
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We have an overall board that is separated by application, and each board is currently showing three different sprints the timeline. If I delete the sprints the sprints on the application board and l...
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Hello, I am currently configuring the help center, but unfortunately, I am unable to find the settings for creating help center users. I found a solution to create users for Jira itself, but I canno...
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How do I map user data that is stored in Microsoft Azure AD to a user in Jira? Fields like company, department, manager, etc would help with workflows and approvals.
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I know I need to set up an automation rule, but not exactly sure on how to build the rule. This is essentially the flow of what I'm trying to do. - customer submits service ticket though a f...
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I would like to create a report that shows how many open tickets there are for each Service Area. I've created a custom field for Service Area and assigned a drop down list with each of the 5 Service...
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We have a automation that sends the comment out to a user each time one is added for a certain ticket. The problem is this just uses {{issue.comments.last.body}} Which displays the attachmen...
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |