Unable to add "Organization" in Customer Tab

[Vincent Ong]

I am unable to provide the screenshot, but the error messages " We're having trouble. Check your connection and try again " shows up whenever I try to create Organization in Customer tab.

[Marc - Devoteam]

Hi @Vincent Ong 

Can you disable and enable the features, Customer and organization profiles and Products and entitlements.

See if this will solve the issue.

[Vincent Ong]

Hi @Marc - Devoteam 

Thanks for replying.

1) I do not have the customer profile as I was thinking of creating the Organization first then add in the customer

2) I only have JSM license currently, does it hinder the fact that I am unable to access to Organization setting because I dont have a Jira license?

[Marc - Devoteam]

Hi @Vincent Ong 

The options I mentioned are options in the feature section of the project settings.

So you need to be project admin on the JSM project to enable and disable this features.

[Vincent Ong]

Hi @Marc - Devoteam 

I found it, while trying to enable and disable, it shows" Contact your Jira admin to enable and disable this feature"

I only have the JSM license and not Jira License. So is it okay to say that only Jira license holder can use Organization feature?

[Marc - Devoteam]

Hi @Vincent Ong 

No, this means only an Jira admin can enable or disable these features.

So contact your Jira admin and ask to disable en enable these options.

[Vincent Ong]

JSM admin license unable to do this? I do not have a Jira license nor Jira admin..

[Marc - Devoteam]

Hi @Vincent Ong 

Welcome to the community.

As the message mentions, only a Jira admin can do the action. This does not relate to a Jira license.

Contact your Jira admin, to do the actions required.

[Vincent Ong]

Thanks for the help @Marc - Devoteam 

May I know how do I contact the Jira admin? 

[Marc - Devoteam]

Hi @Vincent Ong 

Ask in your organisation who manages the Jira Cloud instance.

The community an't help in this

[Vincent Ong]

Hi @Marc - Devoteam 

I have asked my Jira admin to enable the setting

But after enabling it somehow removes the "Add Organization"

So how do I create Organization after this?

[Marc - Devoteam]

Hi @Vincent Ong 

Can you provide screenshots, for calcification?

Has the admin disabled and enabled the feature?

The setting, has to be like this:

[Vincent Ong]

Hi @Marc - Devoteam 

Yes, the ss you provided is exactly the same as mine.

From your Service Project > Directory > Organization > I am able to see this field but there is no "Create or Add Organization button" for me

[Marc - Devoteam]

Hi @Vincent Ong 

See this KB article for solving this.

Your Org admin has to execute this.

https://support.atlassian.com/jira/kb/add-organizations-button-is-not-visible-under-customer-section/ 

[Vincent Ong]

Hi @Marc - Devoteam 

Do I need a Jira Admin to create a new Organization for my source project?

Does the new Organization exclusive only to me? or other source project have permission to view?

[Marc - Devoteam]

Hi @Vincent Ong 

No you don't need to be Jira Admin.

Any Organization that you create can be used in any JSM project.