Mails from Id (jira@itmumbai.atlassian.net) are not getting delivered to users. Kindly check and confirm please as if there is any blocking or so.
The community is not able to see instance details, you should not mention them on the community as well. This as the community is an open forum.
Please raise an an issue via Atlassian Support, you will need to be a product, site or org amdin
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