Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello! I wonder why the Linked Jira field starts to get this error. This was in a sandbox instance. The production instance seems to work just fine. Any ideas? Thanks!
-
Is there a way to have the support widget automatically open and display the form when the page loads (rather than just have the button and the user has to click on it in order to see the form)?
-
...tatement that checks if the custom field % 7 equals 0. If true, the ticket is assigned to a specific user (User X). •Otherwise, it assigns the ticket in a round-robin fashion. The P...
-
Hi there, Currently I have a CSV import of data from another system that outputs user fields with multiple users like this name1@test.com;name2@test.com;name3@test.com for as many email a...
-
Hi Atlassian Community! You’re invited to our next service management webinar on November 14. We’re sharing actionable insights from Atlassian’s State of AI in Service Management Report 2024. ...
-
Hello, I have 3 Teams that are created. When I go to an incident ticket and go to the responder field I start to type the name of the team and nothing populates. Anyone know what I may be doing wron...
-
Not necessarily a key since the item will have a unique identifier within Asset Management. More like a compound Name. Several examples We assign 3 digit numbers to our clients and typically displ...
-
We implemented Jira Service Management (Jira SM) for a large operation with 193 agents on a single project. We use a custom Group Picker field to separate them. With more experience, we realized that...
-
Hi Everyone, Our team received a request to create a dashboard that shows the 10 agents with the highest satisfaction survey scores. I have tried using both native JSM gadgets and rich filters...
-
As the screenshots show this issue is now at over 1700 hours for Time to Resolution but it was closed and the resolution set back in March 2024. At this point I'm at a loss for what to do ab...
-
Hi there an error message appears when attempting to add a user. the error message states, unable to invite deactivated accounts, remove or reactivate deactivated accounts, then try again. ho...
-
Good morning everyone, I hope you're all doing well. I have the following challenge: I need to create an automation where, once the "Request Type" custom field is ...
-
What is the meaning of the maximum number Agent in Jira SM license ?. In my case for example I have 10 Agents Standard .. means: 10 Agent maximum can I define/put on the system or ...
-
Good morning dear atlassian community The new update of rates and plans, in the case of the standard plan for jira service manager, will no longer be enabled to create and edit new work queu...
-
Is it possible to create a Team and add members, then have a user group created to reflect that Team
I am looking at possible solutions for a customer of ours. Currently, they are manually creating Teams, adding Team members, and configuring alerts in operations for email notifications. After this,...
-
Sprint Health Gadget & Days Remaining in Sprint Gadget Error ? Just started a new sprint which is 3 weeks. 10th - 31st oct. The Sprint Burndown is correct has 3 weeks but the Sprint Healt...
-
Hello, We are experiencing an issue where some e-mails that we should receive as tickets in our jira service management isn't being proccessed. We are currently experiencing a problem with our ti...
-
Hi everyone, Is there a way when you create a ticket on Jira via Google Chat (or Slack) that this ticket is created automatically to the relevant project depending on the group chat / channel ...
-
Hi, Does anyone know or have any suggestions for an Out of Office functionality I could incorporate with a round robin automation for a project? I know there is an application on the marketpl...
-
How this affects to our projects that manage work categories as problems, changes , and others? Do this affects the incidentes that are allready on our service desk ?? Does anyone knows?&...
-
Hello Team, Please is there the ability of the Jira Service Management Data Center to connect and launch an online document signature process? The document would be present in Jira The signature pro...
-
Within jira, how can i create a report that shows Created vs resolved vs closed. Jira has a built in report for created vs resolved. But I would also like to show how many were closed for that week, ...
-
Is it possible to change the font colour under help centre -> portal announcements
-
Hello team! We are currently using Jira Service Management in our organization to manage incoming customer requests. We are exploring options to perform capacity planning directly within Jira,...
-
I have an automation which send a email to several people with in the body the issue key. In the email it is shown as an URL, is it possible delete the hyperlink and make the text Bold? ...
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 6 hours ago | ||
| 6 hours ago | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |