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Jira Service Management
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Hello, Is there a way to link an alert to a ticket and have the alert send information over to specific teams? A ticket would first be created (portal or manually) then a Team will get added ...
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TL;DR what would be the best practice to building out a process/procedure for decommissioning hardware/servers in a JSM Space without over complicating and cluttering things up? Our Sys...
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...0d This is, the rule validate all tickets that change to "Aguardando Validação" status over 30 days. If it is true, the status must be changed to "Aprovada Usuário". And the rule is set like t...
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When customer raise a request, can the request be shared to their own organization automatically? Such that the request is visible on the portal for everyone in the organization. The cust...
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Hello, Is there any way to integrate Jira Service Management with Microsoft SharePoint? The requirement is to upload files to SharePoint from Jira Service Management tickets. Is there a way to aut...
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I'm trying to build a filter for myself off the requested participant field to show tickets I've been added to that are open or in progress (or not closed). I've got the following to work but when I ...
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Dear Community, I just want to set up automatically sync up Employee data from Azure Entra to Jira asset management as object that should be synchronized automatically . Can any one held on this ...
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Quando coloco uma imagem em um comentário ou anexo a imagem, ela aparece como capa do quadro, preciso retirar e deixar a imagem somente dentro do quadro.
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I am creating a recurring check for company devices. Work items are created in the protect, based on time since last check date that is stored as an attribute on each device object in assets.&...
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Hello, I am trying to search the Jira Service Management API for all issues with the word "Email" in the summary. Following the documentation has not given me the result I am looking for. &...
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Question: In jira Service Management, we have a request type configured with an email channel, where any request sent to a specific email ID is created as a Support Request ticket. The same request...
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I have some safety checklist audit forms we will be having staff submit through our portal. These contain a bunch of Yes/No/NA responses. I would like to use Rovo to parse the form, and for an...
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We are looking to add a section of our end user portal inside JSM with the following fields. Where in JSM would we make these changes and would it be possible to make a drop down menu to select the c...
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I recently created a JIRA Service Management space (Team Managed). I would like to use Organizations field to categorize requests based on customers. I added multiple Organizations under JIRA Service...
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We are importing users from Entra using the Pio software tool. We want to show extended user information in the ticket. I have created a customer field that is an asset object field. When I set the f...
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Hello, When a user requests a certain type of service within the portal, a specific form is presented to them asking if resources have been engaged. If the user chooses 'no' via the form submi...
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Hi all, I’m encountering a problem with a Jira Cloud automation that recalculates “Consumed Hours” in epics based on worklogs from Tempo. I suspect there’s a bug or misconfiguration, and I'm looking...
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Hello, we were always able to create tickets via Outlook: We would receive an email, forward it to a specific distribution list, and a ticket would be created automatically. However, this no lon...
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Under the "People" section in a Jira Service Desk (Data Center) issue there is a field named "Groups" that I don't know the purpose of or how to use. When I edit it and attempt to enter a value, no m...
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I've inherited a Jira instance as an IT ticketing platform, and trying to kick some bits into a better place as an interim. One of which is adding a scheduled reminder for when tickets haven't been ...
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Hello, In a space with approximately 1,500 tickets, I have a ‘Buildings’ field that is a drop-down list. I want to copy the content to another field called ‘Buildings V2’, which is an asset field ...
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After recent updates, there is no option to manage customers in the Jira Service management and no option to assign them organization. All is complete mess now.
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Followed this article and created all my organizations and then setup their email domains. https://support.atlassian.com/jira-service-management-cloud/docs/use-email-domains-to-automatically-group-c...
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I want to clone a JSM work item into a Jira Bug ticket so our R&D team can work on a separate case rather than directly in the work item. Do I need to change anything in the settings? I'd appre...
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Error Message The field customfield_10085 is not valid for this request type Problem . What I’m trying to do : I’m integrating Jira Service Management with my Node.js backend. I want to add ...
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| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 5:35 PM PST |