Community resources
Community resources
Community resources
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Jira Service Management
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Hi Mr./Ms. I'm integrating Jira Atlassian to Microsoft Teams using the Assist App. At the Assist chat, I have pressed on the "Agent Channel" or "Request Channel". The Assist doesn't show the Space...
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Anyone using Jira Service Management: I need a way on the customer portal form to let users add multiple expense line items (Type, Date, Amount, Description) with an ‘Add another’ button, instead of ...
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"Organisation" is currently in the work item view and we also need it to be in the request form so customer can add it when they are raising a ticket.
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Is it possible to restrict other admins and allow only org admin to change the channel access for JSM company managed projects if so, please suggest a way Note: For now, I'm trying to achieve in tr...
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{{#webResponse.body.virtualVersions}} {{#if(equals(id, versionID))}} {{customFields.69a18668c0678ghr67iygh}} {{/}} {{/webResponse.body.virtualVersions}} here versionID is my variable created. ...
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We’re setting up a Jira Service Management Portal so our staff (who don’t have Jira licenses) can submit simple requests as customers. We don’t want the portal to be accessible to anyone outside our...
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Hello Atlassian Community, I am currently working on trying to cleanup our fields within our environment and am running into fields that are used only on forms. Because they are only used in a form,...
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Hello Atlassian Community, I am looking for guidance on creating a visual organizational chart for my team/projects in Jira and automating its population. Part 1: Visual Org Chart How can I crea...
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Hello Atlassian Community, I am trying to implement a leave/PTO request system in Jira Service Management Cloud for portal users (customers who do not have full Jira accounts). Here’s what I need: ...
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I'm wondering why I can click on "notify stakeholder" although there is no stakeholder in my Incident. To whom is the email sent if there are no stakeholders? It's very confusing for the agents -...
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can't delete organization Your organization has apps that you need to remove before deleting it. If you've recently removed the apps, retry in a minute. all is removed but still can't delete it. ...
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How can I encourage the use of ChatBot on the Customer Portal? I'm having difficulty with engagement.
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We are looking to add to our change records in JSM a field that can either be a dropdown or selectable field. We need to create this option with a list of items but for those items we would like a to...
124 views 1 0 Deleted user February 26, 2026 -
I was wondering if Jira Service Management was compliant to the Quebec Law 25? and if there was an option to translate the software in French?
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I’m trying to enforce a strict access control model in my Jira Cloud site Only Org Admins (group: org-admins ) should be able to change project/space access and permissions. Other project admins (...
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In the past, I used Reftab as my asset manager in JSM. With the organization I am with now, I am implementing JSM and am currently setting up the JSM Assets feature, which is ok, at best. The issue I...
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Hi! We have been using Jira Cloud for 2 years. We have portal only customers, with hundreds of tickets. Now, since we would like to implement an approval workflow that checks the user's manager, w...
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We've observed functionality outage - we lost the functionality of ticket creation from Slack channels by dropping "ticket" emoji. We highly rely on this as all our investment teams use this to get t...
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Hello On February 11, 2026, I was unable to log in to my profile. On the page https://mysitename.atlassian.net I see "Page unavailable." On the page https://support.atlassian.com/c...
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Hi everybody Hoping for some assistance please with calculating scores based on selections in a JSM form to create a prioritisation score. One example is for user to rank the urgency and we associa...
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Hi Community, We’re currently evaluating backup and restore solutions for our Confluence, Jira and Jira Service Management environments, and we’re deciding between Revyz Data Manager and Rewind Back...
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Hello, I was creating an automation when Project 1 is transitioned to closed it will automate to create and linked project 2 and assignee field will carry over to project 2. Some work type wo...
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Hello Community, I'm experiencing a persistent internal error in Customer Service Management (Free Tier). The Issue: Every time I try to access Project Settings > Channels > Integration ...
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Does archiving issues or projects help reduce storage usage in Jira/JSM Data Center? We are running Jira Service Management Data Center, and our instance is approaching its disk storage limits (400 ...
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I have existing Date Time Picker fields in my Space: But if I attempt to create a new Date Time Picker space field, it's no longer listed as an option under the 'Field type' in the listing (&...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |