Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello Team, I am looking to automate ticket assignment in JIRA with below conditions. When ever the ticket status is changed and based on certain conditions , it is required to be assigned to diffe...
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A user is unable to update a request or add a comment to a request without refreshing the page afterwards. When an update is added to a request the user clicks "Save" to try adding the comment/update...
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Hi All, can you please help me out with related to Dashboard if want to download it into PDF format how to do it what are the steps for it and does it require additional steps for it
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Our emailing system on Microsoft cloud exchange server and turning off Basic authentication. How can I setup Modern authentication for Jira Service Management ?
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Hello! I want to know what's the best way to add a permanent CC to our project. The client we're working for needs to collect the issues they send us via email and they need them to have them collect...
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If I remove an Enhancement workflow to a scheme, will it remove all the tickets & SLAs associated with it? One user requested to update the Enhancement & Informational workflow but it is bein...
565 views 1 0 Deleted user June 23, 2021 -
Hi team, We have existing wiki pages and is there anyway to connect confluence database to wiki pages.
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We have multiple customer facing JSM projects, each of which has its own Portal used by the customer to view and respond to issues they have raised. Only the Support team have licenses for JSM. We t...
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In JSD widget if you want open a Table of content and options (pic 2), you have to make query in search (pic 1). Is it possible to somehow make the form open by clicking on the widget button only?
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Hi, Iv'e added some pictures to my Confluence page, and the picture is not displayed through Refined? What can be the reason and how can it be resolved? Thanks!
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Hi All, I'm tring to create a automation rule to synchronize the ticket status from Parent to sub-ticket with condition if those sub-ticket linked as "Duplicate" or "Duplicate by". When...
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Hi, I want to know How to get an automatic response to customers when the ticket status is closed, resolved, done. Please refer to the attached screenshot .
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Hello, is it possible to report on when a issue was closed or when an assignee was was assigned to someone? Thanks!!
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We want to use service desk in related but different organizations in our company. These include customer service, IT helpdesk, and engineering teams. Tickets will be assigned and typically worked wi...
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I do not know how you are supposed to specify what object you are changing the attributes on. It makes no sense why it would give an attribute to set but no object to specify. Any thoughts? ...
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Hi, Every time a ticket is submitted by email, it gets duplicated in our board. I've no rules configured. Any ideas?
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I have been trying to implement a simple Inventory Management system, where I can keep track of items in the warehouse. and apply automation like if a ticket moves from one stage to another. The inve...
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I've been trying to create a shared dashboard, but when I set the sharing options, it just don't let me create it, I clicked on the "Save" button but it doesn't happen anything just my mouse cursor t...
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Hello, I am looking for a way to customize the pie charts used in the Insight Reports. For example, change the color of the pie slices or change the sort order of the data.
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Hi all Hope to get an answer. I have a custom field of type date picker configured as required, I have added it to a transition screen. In some cases this required field, have a value befo...
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Hi, Can we prevent agents from creating certain request types on the service desk? (from the "create" button) Regards, Nawaaz
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Hello, I am a Requested participant in an issue of another agent. They added an internal comment to the issue and I didn't get a notification. I would like one :), but I don't know how ...
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Hi! How can I see who will receive notifications on Customer Portal? For example It is real?
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Ls, I have read several times it should be possible to change the banner at the top of our sercie portal, created in Service Management Cloud. However, I cannot find the exact steps (clicks) to w...
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I'm setting up my most advanced automation workflow yet. The workflow is going to handle preboarding of employees. A manager "orders" an employee to HR. Depending on what he/she enters, a number of...
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