Can we link a Jira Service Management board to an existing Jira development board?

[Jonathan Williams]

Is there a way to link existing boards that our development team use to a Jira Service Management board for customer issues? Or is there a way to create a new Service Management project against existing Jira boards?

[Jack Brickey · Accepted solution]

Hi Jonathan welcome to the Community.

To be clear you don’t “link boards” in Jira. You can link issues between projects. Boards are visual representations of a filter query. If you are asking how to create an issue in a JSW project that relates to a JSM issue then consider using “Create linked issue” in your JSM project to create a linked issue in your software project. You can also use Automation to keep the JSM issue updated based on the JSW issue.

[Jonathan Williams]

Thanks Jack, we're just making sure we don't waste time by creating lots of Projects called "Product 1 Support", "Product 2 Support" if we don't need to.