Hi everybody, my colleagues asked me that they want the system to show a badge (or something similar) near every ticket in their queue with an unread reply from the customer or when there's a new unread ticket.
They use the queue view to monitor the service and they would like to know when a customer replies to a ticket or opens a new ticket without having to check their inbox.
Does someone knows if this is possible and how can I manage this request?
Thank you for your replies.
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