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Jira Service Management
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Dear Community, Inside customer portal, on the requests page, I can manage columns to select which one to show to our customers. I would like to add a custom field to display it inside the portal b...
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Hi, I'm building a schema where I have a lot of float attributes. I'm looking for a way (dashboard for example) to see the sum of multiple attributes based on IQL. For example : attributes A: ...
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I'm trying to edit the format of a column, called Serial No. - at present it is showing as a comma separated number and I want to change this to no commas or decimal points. I can't see where to chan...
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Hi We've created a new workflow for you now but haven't linked it to our project yet. Hope you have some time to help us how to link our new workflow to the company managed project? h...
293 views 1 0 Deleted user June 21, 2021 -
Hi, In Jira Service Management - Insight, I am trying to configure a "Services" schema in order to add attributes to the object types, however I am not getting the option to do that. I have jira adm...
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Hi, In Jira Service Management - Insight, I am trying to configure a "Services" schema in order to add attributes to the object types, however I am not getting the option to do that. I have jira adm...
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Hello! I need some users of my client portal could view issues created by my agents (in cases where these users need to interact with the issue). Currently, if I put a user as “informer” or "observe...
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Use case: I have a ticket assigned to me. Now I need to reassign it to someone in my customer (organisation) list. How do I do this?
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Is there a way to put in the Request Type into the Subject of the customer notification email? I only get the option of 3 things, being Issue Summary, Issue Key and Portal Name. I would like ...
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Hello! We are running Jira Service Management 4.17.1 on Windows Server 2016. We're having trouble viewing attachments for our Jira Service Management project. We're able to load the fi...
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Only our staff enters time in Tempo timesheets. We have customers who want to view the developers time but we don't want them to be allowed to change any entries. How can I configure t...
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Hello, I'm currently trying to map a screen that I configured to the "Resolved" transition. I've been looking and can only seem to find this article. Is it possible for me to change the screen shown ...
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I would like to add three additional fields in the incident list of the customers view as seen in the image. How would you pick more items in the columns. It does not allow you to do that. I want to ...
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Has anyone found a workaround that will allow Request Participants to view tickets when the ticket has a security level on it?
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Great day! I'm trying to add a text field (read only) for when printing to have a field for the user to sign as well as the technician. But I'm not able to make it appear at the t...
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Within a company project is possible to create an alert for a particular agent based on a request type and not notify the all the other agents within the project each time a ticket is created...also ...
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We have queues setup in JSM with statusCategory !=Done. Ever since the upgrade to v4.5.2 last week, we are missing issues in the queues. Updating the queue to look for resolution = unreso...
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Hi There, I could add Automation for JIRA as a user in Permission Scheme, while I couldn't search it in Project Setting > People. Any reason why this happened? Thanks...
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If our managed services portal delivers requests (incidents) into one service desk project, how do we distinguish one client from another? Is there a way to set up multiple clients within one p...
402 views 2 0 Deleted user June 21, 2021 -
Hey Guys, we are currently using Jira Server Internal Directory. Some Reporters have more than one Mail Address and they use all of them to create tickets -> this leads to different reports, but ...
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Hi Guys, We currently have several projects in Jira Service Desk. The problem here is that mails from, for example, new customers do not appear as tickets. You can see them in the email log at htt...
672 views 3 0 Deleted user June 21, 2021 -
I am attempting to integrate Jira Service Management with OpsGenie. I've created system level webhooks in Jira to interact with OpsGenie when an issue is created in a specific project. The webhook wo...
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Use automation to add to the list of options within a custom field type "Select List (single choice)
Hi there, I am having a problem with automations. I use a jira workflow to create a register of approved suppliers, which I would like to use as a Select list (single choice) in other tickets. I ha...
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I need to run several reports for management every two weeks and send these reports to several managers. I would like to automate this process - 1. Setup a scheduler that would run on t...
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...f(now.before(resolutionDate)){ return true; } else { return false; } } return true;
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