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Jira Service Management
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Jira Service Management (Cloud) is still sending email notifications when an issue is created. I have turned off the notifications for an Issue Created event for this project and verified that the pr...
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Hi, When customers create a new request from the Service Portal we have the "Share" field to default to share within their organization. Question1: Can this share field be removed/hidden as ...
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Can customers tag their team members in the Free Plan?
394 views 1 0 Deleted user August 4, 2021 -
We receive customer inquiries by mail. They are automatically created in the system. After that, a letter comes about successful registration, but only to the author of the request, who is the author...
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HI Team, Could you please help/suggest resolutions for below questions: 1. Is any possibility is there to add new attachments in Resolved tickets. (Resolved status, if no comments added by reporter...
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Dear all, We are trying to set up the email handler for our Jira Service Management project but we encounter some issue. We have set up our incoming mail server using Micro...
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Automate at ticket creation a "flag" to mark a dozen or so customers/orgs tickets as a specific grou
I would like to have a method to "flag" or mark a ticket with a field that would identify the customer as a HPC - or High Profile Customer. The scenario I have is that at ticket creati...
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Hello dear community, I would like to create Script Validator [ScriptRunner]' Validator for "Create" transition that will check the value filled in a custom filed "Other Devices" which is LABEL...
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I need to create a service desk for a finance team, to track incoming emails/requests ie invoices, quotes, general inquiries etc. Is there a document that list the indepth differences between the te...
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Hello Experts! I looked up some info on the community, but could not really find this specific case. Transition issues based on automated triggers: Am I doing it right? Maybe it's my workflow that ...
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Hi folks, Recently I have created a queue for my tickets > 1000h by using JQL > elapsed(1000h). I would also like to create a dashboard gadget to view my tickets > 1000h. How do ...
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Hi guys, when contacting the help center, I need to find out the customer id by email and add it to the Request participants. How can I do this? Thanks in advance
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Hi, Question from one of my customer: Is there any way to open a .pdf attachment within a ticket directly with acrobat reader ? In order to edit it (in this case, sign it) and save and the a...
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I'd like to show a list of labels on a Confluence Page that we use for the Knowledge Base search via Jira Customer Portal. Reason: People who create kb-articles usually have no access to proje...
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Hi All, I am trying to automate how issues are assigned to our agents in the service desk based on what the issue type was when a customer entered a support request. E.g. when a customer repo...
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While searching the Jira Service Management documentation for a completely unrelated item, I stumbled across a recently updated document that says that one of the available types of custom fields for...
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Hello Guys, Need you help with this issue. Initially, we were using the "Incident Management workflow for Jira Service Management" workflow when handling incident request types. All process were ...
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Hi, Can you help me with this, we are in the process to evaluate Jira Service Mgmt for AWS Datacenter. Was unable to find the installer to download. This is for linux. &nb...
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Facing this strange issue where Create button is not working in JIRA.Debugged a little & found that there are errors in consoles ,haven't installed any plugins which will block it though....
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How To remove this
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I'm having trouble finding any sort of screenshots showing what Insight actually looks like and how it can be manipulated/customized with custom Insight fields... anyone have any that they share?&nbs...
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In the new Service Management issue view the field "Issue Type" is nowhere to be found even though we have it configured to show up in the configure screen section. We can switch to "old view" and se...
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Alguns de nossos clientes ao acessarem o Portal de Contato conseguem ver todos os chamados abertos pela organização mas existem alguns usuários que não conseguem ter essa visualização completa. Co...
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Invited customer to Jira with a service desk customer project role and they cannot create an account
I sent an invite to a customer at their email address. The customer received the invite and proceeded to create an account on Jira. Before the invite was sent I added the customer to the appropriate ...
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When the Jira email is used (IT@XXXX.atlassian.net) to create an issue, it does not show and no issue created. I have tried sending from GMail and Outlook - same results - nothing!
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