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Jira Service Management
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I'm currently receiving help desk requests via email, which automatically creates the work item. Previously, I had automations that triggered on specific request types - like onboarding - when I crea...
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Hi, I've been working on something that seems to be a popular topic around here which is using a set number of questions to determine a priority score and then use that score to determ...
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Hi everyone! 👋 I've been searching for a solution to this but haven’t had much luck, so I’m hoping someone here can help. I'm using Jira Service Management (Data Center) version 9.12.19, and I’d...
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Hi there :-) When a user submits a request, they can later display their requests in the support portal and filter them according to certain criteria (search field "Request contains ...", status, pe...
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Hello, Looking for some help on an issue, I am trying to allow my customers to share tickets to other customers with accounts but, when i enabled the organization option and added my users, now ther...
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Wow! I just went down a crazy rabbit hole trying to find a way to get our JSM customers who interact with multiple portals / projects, to be able to filter their requests more nicely. Currentl...
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oh hi! I need help with an automation that I cannot seem to be a success. As the question says, I have a child work item that if it transitions to a resolved status, then I want it to transition its ...
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Good morning. I'd like to know how I can migrate a project from OpenProject to Jira. Could you give me the step-by-step instructions? Thank you very much.
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I'm working on JSM and I'd like to be able to modify the values in the drop-down list for a field called: "Option" which is a Single-choice drop-down list, depending on the value in the "Incident" fi...
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I have a free license for JSM and im trying to customize it and add branding. Currently, i was only able to add a logo and some description. if I want to achieve this, what plan do I need to subscrib...
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We have slack integrated with our jira. We are able to get previews and use functions withing slack. Previously, the slack <-> jira integration would display a bar or panel on the ticket tha...
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I do not see an export functionality in the DataManager of the JSM enterprise cloud version. It seems that I am not able to "save" a query in the "extended query" setup. Is there another way to...
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We received a ticket from an external gmail account that is not invited even as a customer to our project, how this is possible?
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I need to understand why in the logs there is emails coming to the email that should open a ticket and is rejected?
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I've noticed, as the Jira administrator that recently view workflow is starting to fail in a sense of everyone has the correct permissions, (browse project, view read only workflow, & transition ...
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Is there a way in Jira Cloud to prevent users from deleting issue links while still allowing them to
We want to allow users to create links between issues (e.g., “is blocked by”, “relates to”), but we need to restrict the ability to remove existing links. Currently, the “Link issues” permission app...
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as a beginner what things matters most in jira project so it could be great start for me with expert advice
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I have a Mobile Devices Object Type in Employee Hardware. Before today, when I performed a Bulk Export of the object type, it would produce a pop-up window confirming "Action Complete: Export XXXXX o...
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I'm interested in enabling change management using the new "Advanced IT Service Management" template. Has anyone tried it- what do you think of it? I'm having issues trialing it- how do you enable it?
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If the field value is none on issue view screen the field itself vanishing or disappearing in ticket
If the field value is none on issue view screen the field itself vanishing or disappearing in ticket. We have a field on issue view screen and we made it as read only using script. And for this we w...
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I'm using jira service management 9.5.1 and it is connected to Confluence(data center). The link is working but whenever i try to create an article from a jira ticket, i get a csrf token error instea...
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Hi, everybody! I'm having truoble finding hoy to handle two different portals with my JSM standart account. I asked before to an Atlassian representative and I was told it was possible to do so, the...
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im trying to set up a slack notification filter using jql. The filter works until i add in AND organizations = 'example'. Ive tried this on a different instance that we have and it works. The organi...
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Hi everyone, In my Jira workflow, I’ve successfully used the Date Comparison Validator on the Create transition to prevent ticket creation when the custom field "date de déb...
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I want to rollout my JSD to my organization. Is there a quick way to create JSD-Customers without the need to purchase Atlassian Guard?
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