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Jira Service Management
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Hello, I have a standard Form for a ticket in JSM Data Center. In this form the title of the field "Affected User" ist displayed but there is no Field shown after the title, but only a separation lin...
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I have created a new JSM project to use for Incident Management only. The problem I have is the list of 'services' that are visible for this new project are ones for our Helpdesk. I don't want these ...
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Hi, the team can't log in into their accounts. URL jira@imperfectparent.atlassian.net By login it redirects you some time, and then nothing. Please advise.
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Hi everyone, Currently, i'm doing project auto labeling. My idea is taking word in Description Example: Product: B2B Product -> Label: B2B_Product My automation: Trigger: Issue Created Check ...
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"Pending Cancellation" after unsubscribing Git Integration for Jira – Will it be canceled automatica
Hello, I accidentally subscribed to the Git Integration for Jira (Azure DevOps, GitHub, GitLab) plugin and have already initiated the cancellation process. Currently, the status shows "Pendin...
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Hi, I think something has changed and maybe I missed the information. My automation rule basically sends an email and also a Teams notification to a specified channel, any time a new issue is cr...
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Hi. I have 3 different projects, each with it's own set of "reporters/organizations". When we pick up cases via phone, we log them in to Jira manually. Let's say we have Projects A (with associated ...
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Hi all, I have set up a new JSM Help Center. The portal is accessible to all (public) without needing to log-in. However strangely enough internal company members do not have access to it. I have ...
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Hello, I have activated time tracking after almost every transition in my screen mask. So when I change the status, a screen opens and you are supposed to enter the time you have used there. However...
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Hello community, Tried and search for the below question but for some reason i am lost and looking for someone to point me in the right direction. We are starting to use jira service management but...
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...loneIssue.FIELD_SELECTED_FIELDS) : null, // clone all the fields (CloneIssue.SKIP_EPIC_LINKS) : "true", &n...
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Is there a way to add the customer name/company name when created a support ticket. Pretty much I want to have the name of the company who is having the issue. I currently don't se...
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Issue I have written table within my Send email component.. My Table renders absolutely fine. Now, I am trying to add Incremented Serial numbers to each row of my table. But I am not able to do that...
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Issue I have written table within my Send email component.. My Table renders absolutely fine. Now, I am trying to add Incremented Serial numbers to each row of my table. But I am not able to do that...
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Hi , I have created automation flow like- 1. Manually trigger from alert 2. Fill values in input form 3. Lookup table contains key-values for team name & team owner . 4. log pr...
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Hello, is there a option to manage Portal Users. So see which useres are registrated for which project and which user can see which project? kind regards
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Hello everyone, I have an app with a request form, when my users send a request, JSM is creating the request with my app as the "Reporter". I need the reporter to be the email of the user which is ...
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This question concerns JSM Data Center (not Cloud). I am looking for a feature for Asset Object Attributes equivalent to Scripted Fields feature for issues. Ideally, as with scripted fields,...
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Hey there, we migrated in October and March 1 lost access to Opsgenie. The team had been primarily working out of Opsgenie because there is no Ops interface in Jira. Its so siloed down to the teams t...
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Hello, I am trying to figure out the most logical way to create a recruitment process in our JSM project. The process starts with a manager submitting a service request for a job requisition...
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At my company we can't add external Marketplace apps. But in JSM I saw there is already a Report feature. Is it possibel to add a metric how long a issue was in a given status and have that reflected...
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Hi all, We have enabled customers to also create their own accounts in our JSM Project. Now when an Agent creates a ticket for a customer using jira UI within the JSM project, a create screen shows...
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In Opsgenie, we have setup integration that contains ***@opsgenie.net domain. Since Opsgenie is going away, do I need to update all my email integration from the old domain to the new ****...
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Hello, I have several objects with assets in them. Now I have built a rule, but it only becomes active when an asset is updated. How can I update all my affected assets at once without going into eac...
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I want that when the user clicks on "Add Row" button they should be able to add another row where they can select Product/Configuration/Quantity.
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