Support ticket customer names]

[David Cardona]

Is there a way to add the customer name/company name when created a support ticket.    Pretty much I want to have the name of the company who is having the issue.  I currently don't see this option on the support ticket, 

[Dan Breyen · Accepted solution]

Hi @David Cardona welcome to the community.  I would concur with @Marc - Devoteam

Using Organizations is your answer.  When your customers are added to JSM, you can assign them to an Organization.  

Then I use Automation with some API calls when my support ticket is created to copy the user's organization to the ticket's organization.  

JSDCLOUD-15131 was entered to not need the Automation.  Feel free to vote for and watch that for updates.

[Marc - Devoteam · Accepted solution]

Hi @David Cardona 

Welcome to the community.

As @John Funk describes, you need to ask this on the project, or you need to start using Organisations.

Enable the project feature, "Customer and organization profiles"

customer-organizations-in-jira-service-management 

[John Funk]

Hi David - Welcome to the Atlassian Community!

If you are not asking for the Company Name on the support ticket, how would Jira know what it is? 

[David Cardona]

Hi @John Funk  I'm asking to have a name section on the ticket.  I agree with you,   I don't see where I can choose to enter the customer who is requesting support.